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Operations Assistant
Volkswagen Group Services - South America. Support administrative and operational activities related to fleet management and customer service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills while supporting administrative and operational activities in fleet management and customer service. Proficient in Microsoft Office and experienced in tracking and reporting operational data.
Highest-signal resume keywords
Customer Service ExperienceProficiency In Microsoft OfficeStrong Organizational SkillsStrong Communication SkillsKnowledge Of The Automotive Industry
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Industry Keywords
Fleet ManagementOperational TrackingVehicle DeliveriesCustomer RequestsMaintenance TrackingOperational FilesReports PreparationInternal Team Support
About the role
Key responsibilities & impact- Support administrative and operational activities related to fleet management and customer service
- Update operational tracking tools and systems
- Support monitoring of the contracted fleet
- Monitor vehicle deliveries and returns
- Record and address customer requests
- Support the tracking of vehicles undergoing maintenance or held in reserve
- Track documents and outstanding items
- Prepare and update reports
- Provide customer service by phone and email
- Support internal teams
- Organize operational files and information
Requirements
What you’ll need- Experience in customer service
- Proficiency in Microsoft Office
- Strong organizational and communication skills
- Position intended for persons with disabilities
- Knowledge of the automotive industry (preferred)
Benefits
Comp & perks- Food Allowance
- Meal Allowance
- Health Insurance
- Dental Insurance
- Transportation Allowance
- Life Insurance
- Wellness Program (Wellhub and Zenklub)
- Profit-Sharing Plan
- Birthday Day Off
- Education Platform
- Discount on English courses
- VW Sign&Drive for employees and family members
- Ticket Vantagens benefits program
- Good Card with discounts at pharmacies and optical stores