Volkswagen Group Services - South America

Analyst

• Plan logistics scopes and flows for new xKD projects, including layout, equipment requirements, and logistics-related system solutions and interfaces.
• Plan logistics cost optimization initiatives for SKD processes.
• Identify and implement new technologies and digital tools in logistics processes.
• Support the implementation of logistics concepts for new parts.
• Support the development, conceptualization, and qualification of parts packaging.
• Prepare management presentations on the status of projects and activities within the logistics area.
• Identify opportunities and implement automation of system workflows.
• Support internal plant logistics planning, including logistics flow improvement projects.

Logistics Planning Analyst

Procurement

• Manage the creation, tracking, and completion of production orders in procurement systems
• Ensure the accurate updating of prices for imported parts based on lists provided by Finance
• Control and execute logistics price changes in production orders, in alignment with the Logistics department
• Coordinate the creation and follow-up of tooling orders, ensuring documentary and financial compliance
• Make changes to tooling orders, taking advance payment and approval criteria into account
• Act as the interface between Procurement, Logistics, Finance, Projects, and Suppliers
• Support the validation and release of orders with the departments involved, including Tax and Treasury
• Ensure the traceability and integrity of information in procurement systems
• Contribute to the continuous improvement of production order and tooling processes by proposing adjustments and standardizations

Procurement Process Analyst

• Manage and perform global vehicle and parts import activities and the export of disassembled vehicles in existing markets.
• Develop new xKD plants, processes, and markets, and perform foreign trade activities within the required timelines in compliance with Brazilian regulations.
• Manage the export and import logistics provider contract.
• Manage import and export logistics costs.
• Map, manage, and operationalize the international supply chain.
• Develop new xKD processes (SVE, box sequencing, TIB, and cubic meter foundations).
• Coordinate with xKD plants and international logistics consolidators.
• Manage xKD operations (shipments, packing, exports, and claims).
• Plan, develop, and implement new xKD plants.
• Define ocean and air freight processes for imports and exports.
• Control the flow of import and export cargo and documents, including the respective administrative procedures, throughout all stages of the international logistics chain.
• Apply the appropriate customs regime to different operations.
• Schedule shipments using different transportation modes to meet the needs of production, after-sales, and overseas customers.
• Ensure that processes are conducted in accordance with the Compliance Officer’s instructions, applicable legislation, and customs regulations.
• Prepare and lead business cases and projects aimed at continuously improving International Logistics processes.

Logistics Analyst – Foreign Trade (COMEX), Mid-Level III

Marketing Analyst

• Support product launches
• Define scope and gather requirements
• Develop creative and project briefs
• Track deliverables schedules and conduct final validation
• Manage and curate the brand’s website pages, including images and videos
• Conduct daily follow-ups with internal clients, stakeholders, and suppliers
• Provide weekly updates to the retail team on website communications
• Update seasonal, emergency, or on-demand themes and content
• Create and build pages using the Adobe AEM CMS
• Review supplier content and proposals
• Verify website updates with requesters
• Update product pages
• Open and track tickets with the Help Desk, Adobe, VWAG, and TIVW
• Attend meetings regarding images for the configurator
• Translate components using the Phrase App platform
• Apply SEO strategies, analyze performance and competitors, and drive continuous optimization
• Improve navigation and analyze UX and UI
• Propose website best practices and standards
• Ensure compliance with brand guidelines
• Build blueprints
• Support the Global Creative Pitch for marketing agencies
• Track the implementation of new items on the website
• Prepare materials for management meetings
• Support the procurement of tool and platform licenses
• Build and document departmental processes
• Coordinate OneTrust activities with the supplier and legal team
• Curate the editorial calendar for website publications and content

Marketing Analyst – Digital

• Design processes and systems with a focus on improvements for the dealership network’s warranty operations.
• Monitor the execution of administrative activities, including technical field failures, and report them to the end customer.
• Add new packages to the systems.
• Develop new sales channels.
• Facilitate coordination between internal and external stakeholders through biweekly and monthly reports.

Mid-Level Process Analyst – Warranty

Customer Support

• Provide concierge services to Volkswagen’s strategic customers, delivering a personalized and differentiated experience
• Manage the customer journey end to end, ensuring excellence at every touchpoint
• Provide consultative support regarding exclusive benefits, campaigns, and services
• Proactively contact customers at key moments in their journey, such as scheduled maintenance, after-sales service, and vehicle repurchase
• Assist customers with questions, requests, and situations requiring special follow-up
• Liaise with dealerships and the automaker’s internal teams to help resolve requests and expedite processes
• Monitor vehicle-related services, ensuring transparency, convenience, and support throughout the customer experience
• Use exclusive service channels, including WhatsApp, to provide close and personalized customer engagement
• Collect customer feedback and identify opportunities to improve the experience provided
• Contribute to the development of strategic initiatives related to customer loyalty, retention, and experience
• Act as a facilitator between customers, dealerships, and internal teams, ensuring efficient, solution-oriented communication
• Support the expansion and consolidation of customer engagement initiatives for the brand

Customer Service Analyst, Concierge

• Support product launches.
• Prepare materials for management meetings and PowerPoint presentations.
• Define project scope, gather product information, develop briefs, and monitor project rollouts.
• Validate final deliverables together with other departments.
• Create presentations for management meetings, including the Regional Marketing Committee.
• Hold alignment meetings with departments to develop projects for each product.
• Track approvals and feedback from the departments involved.
• Develop presentations for product launches and ongoing product support.
• Monitor sales and competitor reports to understand the budget and projections.
• Conduct market research and develop communication plans.
• Prepare executive progress reports highlighting achievements, risks, decisions required, and points requiring attention.
• Support departments in preparing for production launch, including user acceptance testing, training, documentation, and stabilization.
• Monitor transition phases and propose adjustments during the implementation of new rules.
• Draft minutes for Marketing Launch Meetings.
• Develop the partnership workflow with New Business and After-Sales teams and monitor its progress through a monthly committee.

Marketing Analyst (Mid-Level)

Systems Engineer

• Manage operational reports and follow up with buyers to ensure smooth procurement processes.
• Escalate and implement corrective actions for purchase orders with pending issues or inconsistencies in procurement systems.
• Provide Level 1 and Level 2 support, identifying root causes and routing tickets to the responsible technical teams when necessary.
• Control temporary purchase order releases upon approval from the relevant managers.
• Manage purchase order cancellations and contracts approaching their expiration dates.
• Adjust the allocation of buyers and parts responsibilities in internal systems.
• Administer access rights and register new users in Procurement systems.
• Perform maintenance and cleanup of closed purchase orders and general procurement workflows.
• Route documents with inconsistencies in the General Procurement system.
• Update tax information, including taxes and NCM codes.
• Manage the automatic deletion processes for obsolete-parts purchase orders.