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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer onboarding projects, ensuring timely transitions from signed contracts to live operations while maintaining clear communication with stakeholders. Proficient in process improvement and adept at utilizing CRM tools to enhance customer relationships and operational efficiency.
Highest-signal resume keywords
Customer Success ManagementProject ManagementSalesforce ExperienceProcess ImprovementStakeholder Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementData CollectionHardware InstallationTestingDocumentation
Soft Skills
PersistenceDiplomacyOrganizational SkillsCommunication Skills
Tools & Technologies
SalesforceGoogle WorkspaceExcel
Industry Keywords
Energy TransitionCustomer OnboardingCurtailment PlansDispatch Events
About the role
Key responsibilities & impact- Run onboarding projects end to end and keep every site’s status current and visible
- Work with site contacts, operations leads, and energy champions on curtailment plans, documentation, and installation
- Coordinate handoffs with Sales, Field Engineering, Market Operations, and Dispatch Operations
- Support customers through dispatch events and follow up when a site underperforms
- Identify onboarding bottlenecks and improve handoffs, templates, and tracking
- Move new customer sites from signed contract to live operation, including data collection, registrations, hardware installation, and testing
- Serve as the main customer point of contact during onboarding
- Support customers throughout their relationship with Voltus, including dispatch events, registrations, and seasonal updates
- Support a regional sales team of about four Sales Directors and potentially more than one market
- Get sites live in under 100 days
Requirements
What you’ll need- 2+ years in a customer-facing role such as customer success, onboarding or implementation, account management, or project management
- Track record of owning projects with many moving parts and stakeholders, keeping them organized and current
- Comfortable being the face of the company to customers and setting expectations
- Persistence and diplomacy when coordinating across teams without direct authority
- Habit of improving processes
- Genuine interest in the energy transition
- Experience in Salesforce or a similar CRM
- Experience with Google Workspace and Excel
- Must be authorized to work from the home location in the US or Canada
- Voltus does not sponsor visas or transfers for new hires
Benefits
Comp & perks- 10% bonus paid annually
- Equity
- Flexible leave for full-time employees
- Parental leave
- Comprehensive benefits package promoting health, wellness, and financial security
- All-remote workplace