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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical skills in monitoring collections performance and identifying improvement opportunities. Proficient in database management and operational support, with a focus on data quality and process optimization.
Highest-signal resume keywords
Data AnalysisMicrosoft OfficeExcel (VLOOKUP/XLOOKUP, Pivot Tables)Operational Performance MonitoringCustomer Recovery Process
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisDatabase ManagementOperational Performance MonitoringPayment ValidationReceivables Posting
Soft Skills
Problem SolvingCollaborationCommunication
Tools & Technologies
Microsoft OfficeExcel
Industry Keywords
Collections StrategyDelinquency MonitoringCustomer ServiceContinuous Improvement
About the role
Key responsibilities & impact- Support analysis of the collections portfolio by monitoring delinquency, recovery, and operational performance indicators
- Assist with building, updating, and validating databases for operational monitoring
- Identify opportunities to improve the collections strategy based on data and portfolio behavior
- Perform operational activities within the customer recovery process, according to the needs of the department and squads
- Support contact with delinquent customers by phone and through digital platforms, when necessary
- Enter and update information on company platforms, ensuring data quality and traceability
- Support the preparation of reports and performance-monitoring materials
- Assist with payment validation, receivables posting, and monitoring of operational collections workflows
- Analyze inconsistencies in databases and processes, contributing to corrections and improvements
- Collaborate with partner teams, including Operations, Data, and Customer Service, to resolve collections-related requests
- Support the direct manager in analyzing problems, identifying root causes, and proposing solutions
- Perform activities in accordance with operating procedures, contributing to the continuous improvement of processes
Requirements
What you’ll need- Currently pursuing a university degree, with at least one year remaining on the internship contract
- Intermediate proficiency in Microsoft Office
- Intermediate Excel skills, including VLOOKUP/XLOOKUP, pivot tables, and formulas
- Knowledge of data analysis is a plus
Benefits
Comp & perks- Meal or food allowance
- Life insurance
- Quality-of-life programs that support employee well-being and promote health
- Wellhub membership with access to more than 18,000 gyms across Brazil