Voltz

Software Engineer

• Analyze and understand business requirements with product managers and analysts, translating needs into technical specifications
• Design software architectures and define technical solutions for credit features, considering scalability, security, and performance
• Develop production code in accordance with quality standards, best practices, and team conventions
• Write and maintain unit, integration, and end-to-end tests
• Conduct code reviews
• Participate in Agile ceremonies, including daily stand-ups, planning sessions, and retrospectives
• Collaborate with designers and product managers to define solutions
• Investigate and resolve production issues by analyzing logs, metrics, and system behavior
• Monitor the performance, availability, and health of credit systems
• Document technical decisions, architectures, and processes
• Refactor legacy code
• Contribute to the evolution of credit products by proposing data-driven technical and business improvements
• Ensure security and compliance in solutions by following information security practices and financial industry regulations
• Contribute to the definition and evolution of technical standards, tools, and processes
• Investigate and fix bugs, prioritizing business impact

Software Development Analyst II

Sales

• Support the sale of financial products, such as receivables financing, business credit, and negotiation solutions, to individuals and companies
• Prospect B2B clients for the offering of business credit products
• Conduct preliminary document reviews, enter proposals into the system, and forward them for analysis
• Support the development of commercial strategies by providing input to the squad
• Propose innovative solutions and updates to improve the customer experience
• Support the implementation and definition of Commercial area processes
• Provide active and inbound post-sales support
• Record sales information in internal tracking systems and make it available to management
• Present sales results to other departments
• Support the direct manager with matters related to the area and the definition of procedures and actions
• Perform activities in accordance with operating procedures
• Stay up to date on procedures and processes
• Promote continuous process improvement
• Participate in training programs
• Perform related activities as directed by the direct manager

Sales Assistant – Negotiations

Operations

• Create, review, and update customer service macros, standard responses, and FAQ content.
• Structure, document, and keep customer service workflows and partner escalation workflows up to date.
• Identify opportunities to automate operational activities and improve processes.
• Support the implementation, maintenance, testing, and evolution of automated customer service and back-office workflows.
• Contribute to the development, updating, and continuous improvement of chatbots and virtual assistants, supporting the definition of conversational flows, business rules, content, and customer journeys.
• Assist with the use and evolution of Artificial Intelligence-based solutions for customer service, operational support, and customer experience improvement.
• Support the monitoring of automation and digital channel results, proposing adjustments and improvements.
• Carry out initiatives aimed at continuously improving operational efficiency and customer experience.
• Participate in training and professional development programs.
• Perform other related activities as directed by leadership.
• The role also includes cloud infrastructure responsibilities: designing and maintaining infrastructure on GCP; administering GKE, Cloud Run, and managed services; building Terraform modules; defining standards for networking, IAM, Service Accounts, and secrets management; implementing observability, automation, security, cost monitoring, and documentation.

Software Development Analyst II

Sales Assistant – Negotiations

Customer Operations and Back Office Analyst