Case Manager

Volunteers of America Northern California and Northern Nevada

. Develop case management plans to promote participant self-reliance and independence .

Posted 9/29/2026full-timeElk Grove • California • United StatesMid-LevelSenior💰 $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management, including developing plans for participant self-reliance and independence, while effectively linking clients to essential services. Proficient in maintaining accurate records, crisis management, and facilitating communication among stakeholders.

Highest-signal resume keywords

Case ManagementCrisis ManagementRecord KeepingCommunication SkillsHousing Stabilization

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

BudgetingHousing Needs EvaluationData Maintenance in HMISStatistical SkillsMathematical Skills

Soft Skills

Organizational SkillsAnalytical AbilityMotivational Skills

Tools & Technologies

CredibleHMIS

Certifications & Qualifications

CPR CertificationFirst Aid CertificationBachelor’s Degree in Social Work

Industry Keywords

Homeless PopulationSubstance Use RecoverySupportive ServicesCommunity Service AgenciesParticipant Progress Documentation

About the role

Key responsibilities & impact

Develop case management plans to promote participant self-reliance and independence
Link families, seniors, and adults to education, employment, budgeting, money management, and supportive services
Maintain case management files and document participant progress, plans, follow-up, and placements
Evaluate clients’ housing needs and support housing retention
Provide crisis management and mediate conflicts
Complete recertification agreements, extension requests, discharge paperwork, and participation-agreement compliance activities
Assist temporary housing clients with intensive housing searches
Create budget and housing stabilization plans
Provide resource information and case planning for participants with physical or mental impairments
Conduct monthly house meetings and weekly participant meetings
Arrange or facilitate transportation when needed
Liaise with community service agencies and maintain a list of available services and providers
Maintain participant data in HMIS and Credible
Communicate daily with the Program Manager
Document client concerns and infractions, secure policy exceptions, report workflow problems, and provide emergency shift coverage
Assist with orientation and training of new employees
Support program development and maintain fire, safety, and health standards
Attend staff meetings and assigned training and complete required certifications

Requirements

What you’ll need

Bachelor’s Degree in Social Work or a related field preferred
Minimum of two years of social work-related education from an accredited academic institution, or three years of experience working with the homeless population or alcohol/drug recovery programs, or a combination thereof
Demonstrated ability in record keeping
Good written and verbal communication skills
Knowledge of issues affecting women, minorities, persons with disabilities, people with a history of substance use, individuals with low to no income, and the unhoused population
CPR and First Aid training within 90 days of employment and recertification as necessary
Valid California driver’s license
Ability to meet the organization’s insurance carrier guidelines
Excellent oral and written communication skills
Ability to assist and motivate other people
Organizational skills
Analytical and decision-making ability
Statistical and mathematical skills
Computer skills
Ability to lift and move up to 20 pounds
Ability to stand, walk, and sit frequently
Ability to climb stairs as needed
Ability to bend and stoop occasionally

Benefits

Comp & perks

Paid holidays
Vacation
Sick pay
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance coverage
CPR and First Aid training/certification support within 90 days of employment
Staff and outside training sessions