Volunteers of America Northern California and Northern Nevada

General

• Ensure the safety and security of clients and property
• Provide compassionate, professional service to program participants
• Maintain knowledge of fire warning, suppression systems, and evacuation procedures
• Maintain routine communication with the Program Supervisor
• Provide awake, active/mobile shift coverage and maintain grounds security
• Maintain shift logs and complete incident reports
• Help prepare apartments for resident move-ins
• Conduct hourly security checks
• Explain and enforce rules and regulations
• Transport clients or arrange transportation; maintain vehicle cleanliness, fuel, mileage logs, and report mechanical issues
• Assist residents with minor problems and routine questions
• Receive maintenance requests and manage equipment check-out and inspections
• Perform housekeeping and maintenance tasks
• Provide a safe, non-judgmental environment
• De-escalate and respond appropriately to crisis situations
• Follow ethical standards and confidentiality laws
• Perform routine clerical duties
• Address and report client behavioral or social issues
• Support client educational, vocational, housing, and other goals
• Assist with conflict resolution
• Model positive attitudes and behaviors
• Document resident activities and interactions in logs
• Read and complete daily logs
• Monitor program equipment and supply inventory
• Notify management of workflow problems and resource needs
• Follow staffing schedules and direct available resources
• Maintain knowledge of fire, safety, and health standards
• Enhance technical and interpersonal skills
• Attend staff meetings and assigned training

Support Staff

Manager

• Develop case management plans to increase PSH participants’ self-reliance and independence
• Link participants to education, employment, budgeting strategies, money management, and supportive services
• Hold welcome visits and complete strengths and needs assessments
• Create tenant-driven Individualized Service Plans and Crisis Response Plans; review them at least every 90 days
• Conduct weekly in-unit check-ins and monthly house meetings
• Coordinate internal and external care providers as the central hub of each tenant’s care team
• Maintain participant relationships using Motivational Interviewing, strength-based, and trauma-informed approaches
• Maintain confidential case management files and document participant progress, follow-up, placements, and outcomes
• Provide crisis management, conflict mediation, discharge paperwork, and housing stabilization planning
• Track housing instability, respond to lease violations or eviction notices, and mediate landlord–tenant and tenant–tenant conflicts
• Coach tenants on budgeting, lease terms, unit upkeep, daily routines, meal planning, and hygiene
• Assist with move-ins, utilities, household supplies, orientations, lease renewals, and reasonable accommodation requests
• Maintain participant data in HMIS, Coordinated Entry, and Credible for County reporting
• Make warm referrals to Nevada County Behavioral Health therapy, case management, and psychiatry
• Support medical, dental, vision, specialty care, benefits, and CalAIM Enhanced Care Management linkages
• Assist with SSI/SSDI, Medi-Cal, CalFresh, IHSS, Veterans’ benefits, and representative payee options
• Maintain relationships with Nevada County Behavioral Health, Nevada County HHSA, landlords, and local providers
• Communicate daily with the Program Manager and perform program maintenance, reporting, emergency coverage, and related duties

Case Manager

• Explain program rules and regulations and facilitate participant observance
• Coordinate meals, bed/sleeping assignments, showers, laundry, and other daily routines
• Provide awake-shift coverage and maintain ground security
• Conduct hourly safety and security checks
• De-escalate crises and provide emergency assistance
• Maintain daily statistical reports
• Perform housekeeping, maintenance, and dorm preparation tasks
• Respond to participant questions and concerns
• Perform clerical duties, including answering telephones, recording messages, and filing
• Coordinate, inventory, store, and distribute participant property
• Post removal notices for unattended belongings and bicycles
• Document client concerns, infractions, shift observations, and incidents
• Maintain linen documentation, inventory, and replacements
• Oversee restrooms, showers, laundry facilities, equipment, and supplies
• Communicate with program staff, supervisors, service providers, and government representatives
• Assist with orientation and training of new employees
• Support program development and maintain knowledge of fire, safety, and health standards
• Process, assign, and distribute participant mail
• Support participant development plans and communicate pertinent issues to staff
• Model positive behavior as participants work toward self-sufficiency
• Continually develop technical and interpersonal skills and attend required training

Day Support Staff

• Develop case management plans to promote participant self-reliance and independence
• Link families, seniors, and adults to education, employment, budgeting, money management, and supportive services
• Maintain case management files and document participant progress, plans, follow-up, and placements
• Evaluate clients’ housing needs and support housing retention
• Provide crisis management and mediate conflicts
• Complete recertification agreements, extension requests, discharge paperwork, and participation-agreement compliance activities
• Assist temporary housing clients with intensive housing searches
• Create budget and housing stabilization plans
• Provide resource information and case planning for participants with physical or mental impairments
• Conduct monthly house meetings and weekly participant meetings
• Arrange or facilitate transportation when needed
• Liaise with community service agencies and maintain a list of available services and providers
• Maintain participant data in HMIS and Credible
• Communicate daily with the Program Manager
• Document client concerns and infractions, secure policy exceptions, report workflow problems, and provide emergency shift coverage
• Assist with orientation and training of new employees
• Support program development and maintain fire, safety, and health standards
• Attend staff meetings and assigned training and complete required certifications

• Explain program rules and regulations to residents and facilitate observance of the rules
• Coordinate meal preparation and service, bed/sleeping assignments, showers, laundering, and other daily routines
• Provide awake shift coverage and maintain ground security
• Conduct hourly safety and security checks
• De-escalate crises and provide emergency assistance to participants and co-workers
• Maintain daily reports and statistical information
• Perform housekeeping and maintenance tasks and prepare dorm areas
• Respond to participant questions and concerns
• Perform clerical duties, including answering telephones, recording messages, and filing
• Manage and inventory participant property and provide property upon request
• Maintain property safety and security and post removal notices for unattended belongings
• Document client concerns and infractions, and complete shift logs, observation logs, and incident reports
• Oversee linen documentation, restrooms/showers, laundry facilities, equipment, and supplies
• Notify management of workflow problems and resource needs
• Communicate with program staff, supervisors, service providers, and government representatives
• Assist with orientation and training of new employees
• Support fire, safety, and health standards
• Process, assign, and distribute participant mail
• Support participant development plans and notify staff of pertinent issues
• Role model positive behavior to help clients work toward self-sufficiency
• Attend staff meetings and assigned training and complete required certifications

Swing Support Staff

• Explain program rules and regulations to residents and facilitate observance of the rules
• Coordinate meal preparation/service, bed and sleeping assignments, showers, laundering, and other daily routines
• Provide awake-shift coverage and maintain an engaging presence and ground security
• Conduct regular wellness, safety, sanitation, and hourly security checks as designated
• Maintain daily, shift, observation, and incident reports
• Perform housekeeping, laundry, cleaning, maintenance, room, dorm, and staff-area preparation tasks
• Respond to participant questions and concerns
• Perform clerical duties including telephone answering, email correspondence, computer applications, message recording, mail sorting, and filing
• Coordinate, inventory, store, and provide participant property; post removal notices for unattended belongings
• Maintain linen documentation, inventory control, restrooms, showers, laundry facilities, equipment, and supplies
• Document and report client concerns and infractions affecting program security
• De-escalate crises and respond appropriately to emergencies
• Communicate with on-site staff, managers, service providers, and county/state/city representatives
• Assist with training and development of new staff and identify ongoing training needs
• Support fire, safety, health, ethical, confidentiality, and operational standards
• Assist participants in the boutique with clothing and personal items; sort, organize, restock, and document donations
• Support inclement-weather overflow and warming-center operations
• Support VOA staff and Washoe County case management staff with participant development
• Role-model positive behavior and support residents toward self-sufficiency
• Attend staff meetings and assigned training and complete required certifications

Variable Hour Support Staff

• Provide quality, compassionate, non-judgmental service to program participants
• Explain program rules and regulations and facilitate residents’ observance
• Coordinate meals, bed/sleeping assignments, showers, laundering, and daily routines
• Provide awake overnight shift coverage and maintain grounds security
• Conduct hourly safety and security checks
• De-escalate and respond to crises, providing emergency assistance as needed
• Maintain daily reports, shift logs, observation logs, and incident reports
• Perform housekeeping and maintenance tasks and prepare rooms for new residents
• Respond to client questions and perform clerical duties, including answering phones and filing
• Maintain clear communication with residents and staff
• Support VOA staff in implementing resident assistance plans
• Role model positive behavior for clients
• Document client concerns and infractions affecting program security
• Monitor program equipment and supply inventory and restock as needed
• Notify management of workflow problems and resource needs
• Communicate with on-site staff, Program Manager, service providers, and government program representatives
• Adhere to ethical standards, program philosophy, confidentiality laws, staffing schedules, and safety requirements
• Assist with orientation and training of new employees
• Identify ongoing training needs and support quality operations
• Maintain working knowledge of fire, safety, and health standards
• Attend staff meetings and training and complete required certifications

Support Staff – Part-time, Overnight Weekend

• Assure quality service in a safe, non-judgmental, compassionate, and professional manner
• Explain program rules and regulations to residents and facilitate observance of the rules
• Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines
• Provide awake shift coverage and maintain grounds security
• Conduct hourly safety and security checks
• De-escalate crises and respond appropriately, providing emergency assistance as necessary
• Maintain daily reports and statistical information
• Perform housekeeping and maintenance tasks as needed
• Prepare rooms for the next resident and maintain staff area cleanliness
• Respond to client questions
• Perform clerical duties, including answering the telephone, recording messages, and filing
• Maintain clear, thorough, routine communication with residents
• Support VOA staff in implementing plans to assist residents in successfully completing the program
• Role model positive behavior for clients
• Document and report client concerns and infractions affecting program security
• Complete shift logs, observation logs, and incident reports
• Monitor program equipment and supply inventory and restock as needed
• Notify management of workflow problems and resource needs
• Adhere to staffing schedules for safe staffing coverage
• Communicate with on-site staff, Program Manager, service providers, and external county/state/city program representatives
• Adhere to ethical standards, program philosophy guidelines, and confidentiality laws
• Assist with orientation and training of new employees
• Identify ongoing training needs and report them to management
• Provide information and support for quality operations
• Maintain working knowledge of fire, safety, and health standards
• Attend staff meetings and assigned training
• Complete required certifications

Part-time Support Staff – Overnight Weekend

• Explain program rules and regulations to residents and facilitate participant observance
• Coordinate meal preparation and service, bed/sleeping assignments, showers, laundering, and other daily routines
• Provide awake shift coverage and maintain an engaging presence on the grounds
• Conduct regular wellness, safety, sanitation, security, and observation checks
• Maintain daily reports, shift logs, observation logs, and incident reports
• Perform housekeeping, laundry, cleaning, maintenance, and room/dorm preparation tasks
• Respond to participant questions and concerns
• Perform clerical duties including answering telephone, handling email correspondence, using computer applications, recording messages, sorting mail, and filing
• Coordinate, inventory, store, and distribute participant property
• Maintain linen documentation and inventory control; assist with linen replacements
• Monitor restrooms, showers, laundry facilities, equipment, supplies, and inventory
• De-escalate crises and respond appropriately to emergencies
• Notify management of workflow problems and resource needs
• Communicate with on-site staff, managers, service providers, and external county/state/city representatives
• Assist with training and development of new staff
• Maintain knowledge of fire, safety, health, and sanitation standards
• Assist participants in the boutique by selecting clothing and personal items, organizing donations, restocking, and documenting distributions
• Support inclement-weather overflow and warming-center operations
• Support participant development plans and notify VOA and Washoe County case management staff of pertinent issues
• Attend staff meetings and assigned training; complete required certifications

• Explain program rules and regulations to residents and facilitate observance
• Coordinate meals, bed/sleeping assignments, showers, laundry, and daily routines
• Provide awake overnight shift coverage and maintain an engaging presence and ground security
• Conduct wellness, safety, sanitation, and hourly security checks
• Maintain daily reports, shift logs, observation logs, and incident reports
• Perform housekeeping, laundry, cleaning, room preparation, and maintenance tasks
• Respond to participant questions and concerns
• Perform clerical duties including telephone, email, computer applications, message recording, mail sorting, and filing
• Coordinate, inventory, store, and distribute participant property
• Maintain linen documentation, inventory, restrooms, showers, laundry facilities, equipment, and supplies
• De-escalate crises and respond appropriately to emergencies
• Communicate with program staff, managers, service providers, and county/state/city representatives
• Assist with training and development of staff and identify training needs
• Assist participants in the boutique, including clothing selection, donation organization, restocking, and distribution documentation
• Support inclement-weather overflow and warming-center operations
• Support participant development plans and notify staff of pertinent issues
• Attend staff meetings and assigned training and complete required certifications

Overnight Support Staff

• Explain program rules and regulations to residents and facilitate observance of the rules
• Coordinate meal preparation/service, bed and sleeping assignments, showers, laundering, and other daily routines
• Provide awake shift coverage and maintain an engaging presence and ground security
• Conduct regular wellness, safety, sanitation, and security checks
• Maintain daily reports, shift logs, observation logs, and incident reports
• Perform housekeeping, laundry, cleaning, maintenance, and room/dorm preparation tasks
• Respond to participant questions and concerns
• Perform clerical duties including answering telephones, email correspondence, computer applications, recording messages, sorting mail, and filing
• Coordinate, inventory, store, and provide participant property according to policy
• Maintain linen documentation and inventory control
• Oversee restrooms, showers, laundry facilities, equipment, and supply inventories
• De-escalate crises and respond appropriately to emergencies
• Communicate with on-site staff, managers, service providers, and county/state/city representatives
• Assist with training and development of new staff and identify training needs
• Assist participants in the boutique with clothing and personal items; sort, organize, and restock donations
• Support inclement-weather overflow areas and warming center operations
• Support participant development plans and notify staff of pertinent issues
• Attend meetings and assigned training and complete required certifications

Full-Time Day Shift Support Staff

• Explain program rules and regulations to residents and facilitate observance
• Coordinate meal preparation/service, bed and sleeping assignments, showers, laundering, and other daily routines
• Provide awake shift coverage and maintain an engaging presence and ground security
• Conduct regular wellness, safety, sanitation, and security checks
• Maintain daily reports, shift logs, observation logs, and incident reports
• Perform housekeeping, laundry, cleaning, maintenance, and room/dorm preparation tasks
• Respond to participant questions and concerns
• Perform clerical duties including answering telephones, email correspondence, computer applications, recording messages, sorting mail, and filing
• Manage, coordinate, inventory, store, and distribute participant property
• Maintain linen documentation, inventory control, restrooms, showers, laundry facilities, equipment, and supplies
• De-escalate crises and respond appropriately to emergencies
• Communicate with program staff, managers, service providers, and county/state/city representatives
• Assist with training and development of new staff and support program development
• Assist participants in the boutique and manage clothing, shoes, personal items, donations, and inventory
• Support inclement-weather overflow and warming-center operations
• Support participant development and communicate pertinent issues to VOA and Washoe County case management staff
• Attend staff meetings and assigned training and complete required certifications

Full-Time Support Staff

Software Engineer

• Engage with local employers to develop and maintain mutually beneficial relationships that promote hiring of SEP participants
• Identify businesses for client placement to achieve department objectives
• Establish relationships with local businesses in targeted industry sectors and community organizations
• Develop partnerships and secure subsidized employment opportunities for SEP participants
• Attend local networking events, chamber events, business alliances, merchant associations, and community events
• Collect W-9s, contracts, job descriptions, wages, appointments, and business licenses
• Create systems supporting regional growth and industry needs for open positions
• Collaborate with VOA programs, nonprofits, and workforce programs on hiring events, employer spotlights, job fairs, and employer engagement
• Work with the Program Supervisor on marketing campaigns promoting SEP programs
• Verify businesses have operated for at least two years and have a minimum of three employees
• Assist with monthly placement goals
• Manage the employer and client-referral database
• Present monthly reports on contacts, placements, new businesses, and hiring or networking events
• Attend DHA meetings, orientations, job prospects, staff meetings, trainings, seminars, and community development events as needed
• Build relationships with community-based organizations, schools, chambers of commerce, networking groups, SBA, WIC, SETA, NGOs, and other partners
• Create and implement strategic partnerships with businesses and small-business affiliates
• Build a database of businesses to expand the SEP regional footprint
• Collaborate with other VOA job developers to create employment pipelines
• Support the DHA Liaison and Retention Specialist in successful placements
• Create marketing and networking approaches addressing participant and small-business needs
• Secure new job orders with business partners
• Maintain knowledge of fire, safety, and health standards
• Continually develop technical and interpersonal skills

Job Developer

Customer Retention Specialist

• Support participants in subsidized employment to maintain work and transition to long-term unsubsidized employment
• Provide regular employment follow-up, individualized coaching, and problem-solving around workplace and personal barriers
• Connect participants with supportive services such as transportation and work-related expenses
• Maintain frequent contact with participants and employers during subsidized placement and post-placement retention
• Monitor job performance and attendance
• Facilitate conflict resolution between participants and businesses
• Document services and outcomes in required data systems
• Support administration of eligible retention incentives
• Contribute to contract performance measures related to job retention, hours worked, and transitions off aid
• Manage relationships with business partners and support job placement processes
• Meet clients weekly during the first two months, then as needed, and conduct monthly follow-up meetings
• Hold monthly meetings with business partners to discuss participant status and progress
• Collaborate with businesses to understand participant roles and track progress
• Facilitate program orientations and weekly job club/alumni group meetings
• Provide retention support at critical employment milestones
• Mediate issues between participants and businesses
• Prepare orientation materials for new referrals
• Maintain fire, safety, and health standards
• Attend staff meetings and training; complete required certifications
• Prepare monthly retention reports for DHA and participant reports for 6–12 months
• Enroll participants in Credible health record systems
• Collaborate on monthly financial reports for county submissions

Employment Retention Specialist

• Lead the team in daily Support Staff duties and lead by example in executing shift responsibilities
• Assure quality, safe, non-judgmental, compassionate, and professional service to program participants
• Perform safety checks inside and outside the facility
• Bring pertinent client issues to the case management team
• Control excessive noise or client loitering
• Work with Support Staff when issues and concerns arise
• Explain campus and program rules and regulations to participants
• Ensure intakes are completed correctly
• Coordinate bed/sleeping assignments, showers, laundering, and other daily routines
• De-escalate and respond to crises, providing emergency assistance as needed
• Maintain daily reports, shift logs, observation logs, and incident reports
• Respond to client and employee questions and concerns
• Check people into campus as needed
• Communicate with Supervisors, Managers, and the Director
• Assist with Support Staff assignments, duty direction, and scheduling
• Address scheduling emergencies and provide emergency coverage
• Serve as the point person for emergencies and notify appropriate leadership
• Report staffing, client, personnel, and programming issues
• Support staff in implementing resident development plans and model positive behavior
• Maintain program operations in compliance with company policies
• Secure approval for policy exceptions and notify management of workflow or resource needs
• Direct available resources and perform assigned Support Staff leadership duties
• Adhere to ethical standards, program philosophy, and confidentiality laws
• Assist with orientation and training of new employees
• Identify ongoing training needs and support quality operations development
• Maintain knowledge of fire, safety, and health standards
• Attend staff meetings and assigned training and complete required certifications
• Utilize evidence-based practices in daily work

Support Staff

Case Manager

Day Support Staff

Case Manager

Swing Support Staff

Variable Hour Support Staff

Support Staff – Part-time, Overnight Weekend

Part-time Support Staff – Overnight Weekend

Support Staff

Overnight Support Staff

Full-Time Day Shift Support Staff

Full-Time Support Staff

Job Developer

Employment Retention Specialist

Lead Support Staff, Singles Program