Case Manager

Volunteers of America Northern California and Northern Nevada

. Develop case management plans to increase PSH participants’ self-reliance and independence .

Posted 10/2/2026full-timeTruckee • California • United StatesJuniorMid-Level💰 $28 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management, including developing individualized service plans and crisis response strategies while utilizing motivational interviewing and trauma-informed approaches. Proficient in maintaining participant relationships and coordinating care with various service providers to enhance self-reliance and independence.

Highest-signal resume keywords

Case ManagementMotivational InterviewingCrisis ManagementRecord KeepingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Individualized Service PlansCrisis Response PlansBudgeting StrategiesHousing Stabilization PlanningStatistical SkillsComputer SkillsAnalytical Skills

Soft Skills

Organizational SkillsAbility to Assist and Motivate OthersConflict Mediation

Tools & Technologies

HMISCoordinated EntryCredible

Certifications & Qualifications

CPR CertificationFirst Aid CertificationValid Driver's License

Industry Keywords

Homeless PopulationSubstance Use RecoverySupportive ServicesTrauma-Informed ApproachesStrength-Based Approaches

About the role

Key responsibilities & impact

Develop case management plans to increase PSH participants’ self-reliance and independence
Link participants to education, employment, budgeting strategies, money management, and supportive services
Hold welcome visits and complete strengths and needs assessments
Create tenant-driven Individualized Service Plans and Crisis Response Plans; review them at least every 90 days
Conduct weekly in-unit check-ins and monthly house meetings
Coordinate internal and external care providers as the central hub of each tenant’s care team
Maintain participant relationships using Motivational Interviewing, strength-based, and trauma-informed approaches
Maintain confidential case management files and document participant progress, follow-up, placements, and outcomes
Provide crisis management, conflict mediation, discharge paperwork, and housing stabilization planning
Track housing instability, respond to lease violations or eviction notices, and mediate landlord–tenant and tenant–tenant conflicts
Coach tenants on budgeting, lease terms, unit upkeep, daily routines, meal planning, and hygiene
Assist with move-ins, utilities, household supplies, orientations, lease renewals, and reasonable accommodation requests
Maintain participant data in HMIS, Coordinated Entry, and Credible for County reporting
Make warm referrals to Nevada County Behavioral Health therapy, case management, and psychiatry
Support medical, dental, vision, specialty care, benefits, and CalAIM Enhanced Care Management linkages
Assist with SSI/SSDI, Medi-Cal, CalFresh, IHSS, Veterans’ benefits, and representative payee options
Maintain relationships with Nevada County Behavioral Health, Nevada County HHSA, landlords, and local providers
Communicate daily with the Program Manager and perform program maintenance, reporting, emergency coverage, and related duties

Requirements

What you’ll need

Bachelor’s degree in social work or a related field is preferred
Minimum of two (2) years’ social work-related education from an accredited academic institution, or three (3) years of experience working with the homeless population or alcohol/drug recovery programs, or a combination thereof
Demonstrated ability in record keeping
Proficient written and verbal communication skills
Knowledge of problems unique to women, minorities, persons with disabilities, persons with a history of substance use, individuals with low to no income, and the general unhoused population
CPR and First Aid training within ninety (90) days of employment and recertification as necessary
Valid driver’s license, reliable transportation, and ability to meet organization’s insurance carrier guidelines
Proficient oral and written communication skills
Ability to assist and motivate other people
Organizational skills
Analytical and decision-making ability
Statistical and mathematical skills
Computer skills
Ability to lift and move up to 20 pounds
Ability to stand, walk, and sit frequently
Ability to climb stairs as needed
Ability to bend and stoop occasionally
Ability to drive a personal vehicle for company business

Benefits

Comp & perks

Housing First principles and voluntary services
CPR and First Aid training within 90 days of employment
Agency and outside training sessions
Reliable transportation and ability to meet organization insurance carrier guidelines required for business travel