Community Care Associate

Volunteers of America Northern California and Northern Nevada

. Engage with participants through trauma-informed, strength-based, compassionate, and professional approaches .

Posted 10/13/2026part-timeTruckee • California • United StatesJuniorMid-Level💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in trauma-informed care, crisis de-escalation, and compliance with health and safety standards. Proficient in providing compassionate support to diverse populations, including those facing homelessness and mental health challenges.

Highest-signal resume keywords

CPR CertificationFirst Aid CertificationCrisis De-EscalationTrauma-Informed CareCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HousekeepingMeal CoordinationEmergency AssistanceBehavior ManagementReport MaintenanceSafety ComplianceOrganizational SkillsPhysical LiftingSanitization ProceduresTeam Collaboration

Soft Skills

CompassionTactDiscretionResourcefulnessFlexibility

Certifications & Qualifications

CPR CertificationFirst Aid CertificationAnnual T.B. Testing

Industry Keywords

HomelessnessSubstance AbuseMental IllnessDysfunctional Family DynamicsParticipant RightsSafety StandardsEmergency ProceduresStrength-Based ApproachCompassionate CareCompliance Regulations

About the role

Key responsibilities & impact

Engage with participants through trauma-informed, strength-based, compassionate, and professional approaches
Explain program requirements and regulations to new participants and ensure compliance
Reorient participants to rules, rights, and responsibilities
Coordinate meal preparation and service, room assignments, and daily routines
Provide shift coverage and maintain navigation center security and safety indoors and outdoors
Provide emergency assistance within the scope of CPR and First Aid training
Perform housekeeping and maintenance tasks, including changing light bulbs, plunging toilets, and cleaning accidents or messes
Prepare beds and sleeping areas for new participants by sanitizing them
Clean and sanitize common areas, restrooms, laundry, staff areas, and outdoor areas
Stock and secure toiletry and cleaning supplies
Address behavior issues and de-escalate crises
Escalate pertinent participant issues to the Whole Person Care team
Maintain daily reports, shift logs, observation logs, and incident reports
Notify management of participant concerns, workflow problems, and policy exceptions affecting security or safety
Adhere to staffing schedules
Assist with orientation and training of new employees
Identify training needs and report them to management
Support program development and quality operations
Maintain knowledge of fire, safety, and health standards
Attend staff meetings and assigned training and complete required certifications

Requirements

What you’ll need

Demonstrated ability to communicate and comprehend oral and written instructions
Ability to provide services to difficult participants without ethnic or social prejudices
General knowledge of issues and challenges unique to homelessness, substance abuse, women, minorities, and persons with disabilities
Specific knowledge and experience with mental illness, addiction and recovery, and dysfunctional family dynamics preferred
Flexibility to work irregular hours
Ability to function independently and in a team environment
Tact, discretion, and resourcefulness
CPR and First Aid training within ninety (90) days of employment, with recertification as necessary
Annual T.B. testing
Teamwork skills
Ability to de-escalate crises and assist participants and staff in emergencies
Oral and written communication skills
Computer skills
Ability to assist other people compassionately while maintaining professionalism
Organizational skills
Ability to lift and move up to 40 pounds
Ability to safely maneuver the weight distribution of a participant in an emergency
Ability to perform repetitive movements such as mopping and vacuuming
Ability to climb stairs regularly
Ability to stand, walk, bend, stoop, and sit frequently
Ability to kneel occasionally