Day Support Staff

Volunteers of America Northern California and Northern Nevada

. Explain program rules and regulations and facilitate participant observance .

Posted 9/30/2026full-timeReno • Nevada • United StatesLead💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills to effectively support participants in crisis situations while maintaining safety and security. Proficient in organizational tasks, documentation, and compliance with health and safety standards.

Highest-signal resume keywords

Crisis De-EscalationCPR and First Aid CertificationTeamwork SkillsOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clerical DutiesStatistical ReportingHousekeeping TasksEmergency AssistanceInventory ManagementDocumentation of IncidentsSafety ChecksParticipant Support PlansClient InteractionPhysical Assistance

Soft Skills

Interpersonal SkillsFlexibilityAnalytical AbilityDecision-MakingEmpathy

Tools & Technologies

Computer Skills

Certifications & Qualifications

CPR and First Aid TrainingAnnual T.B. Testing

Industry Keywords

HomelessnessSubstance AbuseYoung AdultsDisabilitiesSafety Standards

About the role

Key responsibilities & impact

Explain program rules and regulations and facilitate participant observance
Coordinate meals, bed/sleeping assignments, showers, laundry, and other daily routines
Provide awake-shift coverage and maintain ground security
Conduct hourly safety and security checks
De-escalate crises and provide emergency assistance
Maintain daily statistical reports
Perform housekeeping, maintenance, and dorm preparation tasks
Respond to participant questions and concerns
Perform clerical duties, including answering telephones, recording messages, and filing
Coordinate, inventory, store, and distribute participant property
Post removal notices for unattended belongings and bicycles
Document client concerns, infractions, shift observations, and incidents
Maintain linen documentation, inventory, and replacements
Oversee restrooms, showers, laundry facilities, equipment, and supplies
Communicate with program staff, supervisors, service providers, and government representatives
Assist with orientation and training of new employees
Support program development and maintain knowledge of fire, safety, and health standards
Process, assign, and distribute participant mail
Support participant development plans and communicate pertinent issues to staff
Model positive behavior as participants work toward self-sufficiency
Continually develop technical and interpersonal skills and attend required training

Requirements

What you’ll need

Ability to communicate and comprehend oral and written instructions
Ability to provide services without ethnic or social prejudices
General knowledge of issues and challenges related to homelessness, substance abuse, young adults, minorities, and persons with disabilities
Ability to use a range of interventions with participants with varying needs and levels of functioning
Flexibility to work irregular hours
Ability to function as a team member
Computer skills
CPR and First Aid training within ninety (90) days of employment, with re-certification as necessary
Annual T.B. testing
Must undergo a criminal background check
Valid Nevada driver’s license preferred
Teamwork skills
Oral and written communication skills
Ability to de-escalate crisis situations and assist residents and staff in emergencies
Organizational skills
Analytical and decision-making ability
Ability to lift and move up to 30 pounds
Ability to safely maneuver the weight distribution of a client in an emergency
Ability to stand, walk, bend, stoop, and sit frequently
Ability to kneel occasionally
Ability to climb stairs as needed

Benefits

Comp & perks

Paid holidays
Vacation
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance coverage
CPR and First Aid training/certification provided or required within 90 days of employment
Staff meetings and assigned training
Certified Great Place to Work