Employment Retention Specialist

Volunteers of America Northern California and Northern Nevada

. Support participants in subsidized employment to maintain work and transition to long-term unsubsidized employment .

Posted 9/22/2026full-timeMather • California • United StatesMid-LevelSenior💰 $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in employment support and business development, with a strong focus on participant coaching, conflict resolution, and relationship management. Proficient in data documentation and reporting, ensuring compliance with organizational standards and performance measures.

Highest-signal resume keywords

Employment SupportBusiness DevelopmentConflict ResolutionData DocumentationParticipant Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employment Follow-UpJob Performance MonitoringAccounts PayableAccounts ReceivableMicrosoft Office SuiteCloud-Based ApplicationsData Systems ManagementRetention SupportAnalytical SkillsDecision-Making

Soft Skills

Effective CommunicationOrganizational SkillsTime ManagementTeam CollaborationProblem-Solving

Tools & Technologies

Microsoft 365Remote Video Conferencing PlatformsCredible Health Record Systems

Certifications & Qualifications

CPR/First Aid CertificationBackground Clearances

Industry Keywords

Subsidized EmploymentJob Placement ProcessesParticipant RetentionBusiness PartnershipsWorkplace Barriers

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Support participants in subsidized employment to maintain work and transition to long-term unsubsidized employment
Provide regular employment follow-up, individualized coaching, and problem-solving around workplace and personal barriers
Connect participants with supportive services such as transportation and work-related expenses
Maintain frequent contact with participants and employers during subsidized placement and post-placement retention
Monitor job performance and attendance
Facilitate conflict resolution between participants and businesses
Document services and outcomes in required data systems
Support administration of eligible retention incentives
Contribute to contract performance measures related to job retention, hours worked, and transitions off aid
Manage relationships with business partners and support job placement processes
Meet clients weekly during the first two months, then as needed, and conduct monthly follow-up meetings
Hold monthly meetings with business partners to discuss participant status and progress
Collaborate with businesses to understand participant roles and track progress
Facilitate program orientations and weekly job club/alumni group meetings
Provide retention support at critical employment milestones
Mediate issues between participants and businesses
Prepare orientation materials for new referrals
Maintain fire, safety, and health standards
Attend staff meetings and training; complete required certifications
Prepare monthly retention reports for DHA and participant reports for 6–12 months
Enroll participants in Credible health record systems
Collaborate on monthly financial reports for county submissions

Requirements

What you’ll need

Bachelor's degree preferred; combination of education and relevant experience considered
Minimum of three years of experience in employment and business development within the small business community
Effective communication and ability to understand oral and written instructions
Ability to deliver services without bias based on ethnicity or social background
Proficiency with Microsoft Office Suite, particularly Word and Excel
Proficiency in accounts payable and accounts receivable processes
Familiarity with remote video conferencing platforms
Experience with cloud-based applications, especially Microsoft 365
Strong verbal and written communication skills
Strong organizational and time management skills
Ability to work independently with minimal supervision and collaboratively as part of a team
Analytical and decision-making capabilities
Valid California driver's license and ability to meet the organization's insurance carrier guidelines
Reliable transportation and auto insurance
Must pass required agency, County, State, and federal background clearances
CPR/First Aid certification required within 90 days of employment
Completion and maintenance of required training and health clearances
Ability to work irregular hours
Ability to sit, stand, walk, bend, and stoop throughout the workday
Ability to occasionally lift and move up to 25 pounds
Ability to travel between campus and community locations as needed
Able to climb stairs as required

Benefits

Comp & perks

Paid holidays
Vacation
Sick pay
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance
Mileage reimbursement
CPR and First Aid certification/training
Required training and health clearances