Full-Time Day Shift Support Staff

Volunteers of America Northern California and Northern Nevada

. Explain program rules and regulations to residents and facilitate observance of the rules .

Posted 9/24/2026full-timeSparks • Nevada • United StatesLead💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while providing support to individuals facing challenges such as homelessness and substance abuse. Capable of crisis de-escalation and maintaining safety and security in a residential environment.

Highest-signal resume keywords

Crisis De-EscalationCPR and First Aid CertificationTeamwork SkillsOral and Written Communication SkillsOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Computer SkillsIncident ReportingWellness ChecksSafety ChecksHousekeepingLaundry ManagementMeal CoordinationInventory ControlClerical DutiesEmergency Response

Soft Skills

FlexibilityAnalytical AbilityDecision-MakingInterpersonal SkillsEmpathy

Certifications & Qualifications

CPR CertificationFirst Aid Certification

Industry Keywords

HomelessnessSubstance AbuseCrisis ManagementParticipant DevelopmentCommunity Support

About the role

Key responsibilities & impact

Explain program rules and regulations to residents and facilitate observance of the rules
Coordinate meal preparation/service, bed and sleeping assignments, showers, laundering, and other daily routines
Provide awake shift coverage and maintain an engaging presence and ground security
Conduct regular wellness, safety, sanitation, and security checks
Maintain daily reports, shift logs, observation logs, and incident reports
Perform housekeeping, laundry, cleaning, maintenance, and room/dorm preparation tasks
Respond to participant questions and concerns
Perform clerical duties including answering telephones, email correspondence, computer applications, recording messages, sorting mail, and filing
Coordinate, inventory, store, and provide participant property according to policy
Maintain linen documentation and inventory control
Oversee restrooms, showers, laundry facilities, equipment, and supply inventories
De-escalate crises and respond appropriately to emergencies
Communicate with on-site staff, managers, service providers, and county/state/city representatives
Assist with training and development of new staff and identify training needs
Assist participants in the boutique with clothing and personal items; sort, organize, and restock donations
Support inclement-weather overflow areas and warming center operations
Support participant development plans and notify staff of pertinent issues
Attend meetings and assigned training and complete required certifications

Requirements

What you’ll need

Ability to communicate and comprehend oral and written instructions
Ability to provide services without ethnic or social prejudices
General knowledge of issues and challenges unique to homelessness, substance abuse, families in crisis, young adults, minorities, and persons with disabilities
Ability to utilize a range of interventions for participants with varying needs and levels of functioning
Flexibility to work irregular hours
Ability to function as a team member
Computer skills
CPR and First Aid training within ninety (90) days of employment, with re-certification as necessary
Must undergo a criminal background check
Teamwork skills
Oral and written communication skills
Ability to de-escalate crisis situations and assist residents and staff in emergencies
Organizational skills
Analytical and decision-making ability
Ability to lift and move up to 30 pounds
Ability to safely maneuver the weight distribution of a client in an emergency situation
Ability to stand, walk, bend, stoop, and sit frequently
Ability to kneel occasionally and climb stairs as needed
Ability to maneuver quickly in emergency situations

Benefits

Comp & perks

Paid holidays
Vacation
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance coverage
CPR and First Aid training/certification support within 90 days of employment