Full-Time Overnight Shift Support Staff

Volunteers of America Northern California and Northern Nevada

. Explain program rules and regulations to residents and facilitate observance .

Posted 10/26/2026full-timeSparks • Nevada • United StatesLead💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and organizational skills while providing support and services to individuals facing homelessness and crisis situations. Capable of maintaining safety, security, and compliance with program standards while fostering a positive environment for participant development.

Highest-signal resume keywords

CPR CertificationFirst Aid CertificationCrisis De-escalationTeamwork SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer SkillsOrganizational SkillsAnalytical AbilityDecision-Making AbilityAbility to Lift and Move Up to 30 Pounds

Soft Skills

FlexibilityInterpersonal SkillsEmpathyConflict Resolution

Certifications & Qualifications

CPR CertificationFirst Aid Certification

Industry Keywords

HomelessnessSubstance AbuseCrisis ManagementSafety StandardsParticipant Development

About the role

Key responsibilities & impact

Explain program rules and regulations to residents and facilitate observance
Coordinate meals, bed/sleeping assignments, showers, laundering, and daily routines
Provide awake overnight shift coverage and maintain an engaging presence on the grounds
Conduct regular wellness, safety, sanitation, hourly, and security checks
Maintain daily reports, shift logs, observation logs, and incident reports
Perform housekeeping, laundry, cleaning, maintenance, and room/dorm preparation
Respond to participant questions and concerns
Perform clerical duties including answering telephone, email correspondence, computer applications, recording messages, sorting mail, and filing
Maintain clear and routine communication with participants
Coordinate, inventory, store, and distribute participant property
Maintain property safety and security and post removal notices for unattended belongings
Document and report client concerns or infractions affecting program security
Maintain linen documentation and inventory control; assist with linen replacements
Oversee restrooms, showers, laundry facilities, equipment, and supplies
De-escalate crises and respond appropriately to emergencies
Notify management of workflow problems and resource needs
Communicate with program staff, managers, service providers, and county/state/city representatives
Adhere to ethical standards, program philosophy, confidentiality laws, and staffing schedules
Support training and development of new staff and identify training needs
Maintain working knowledge of fire, safety, and health standards
Assist participants in the boutique with clothing and personal-item selection
Sort, organize, restock, and document donation distribution
Monitor boutique inventory and coordinate participant needs with case managers and shelter staff
Support inclement-weather overflow and warming-center operations
Coordinate shelter capacity and availability during inclement weather
Support participant development plans and notify staff of pertinent issues
Model positive behavior as participants work toward self-sufficiency
Continue self-development and attend required meetings and training

Requirements

What you’ll need

Ability to communicate and comprehend oral and written instructions
Ability to provide services without ethnic or social prejudices
General knowledge of issues and challenges unique to homelessness, substance abuse, families in crisis, young adults, minorities, and persons with disabilities
Ability to utilize a range of interventions for participants with varying needs and levels of functioning
Flexibility to work irregular hours
Ability to function as a team member
Computer skills required
CPR and First Aid training within ninety (90) days of employment, with re-certification as necessary
Must undergo a criminal background check
Teamwork skills
Oral and written communication skills
Ability to de-escalate crisis situations and assist residents and staff in emergency situations
Organizational skills
Analytical and decision-making ability
Ability to lift and move up to 30 pounds
Ability to safely maneuver the weight distribution of a client in an emergency situation
Ability to stand, walk, bend, stoop, and sit frequently
Ability to kneel occasionally
Ability to climb stairs as needed
Ability to maneuver quickly in emergency situations

Benefits

Comp & perks

Paid holidays
Vacation
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance coverage
CPR and First Aid training within ninety (90) days of employment
Staff meetings and assigned training
Required certifications