Full-Time Support Staff

Volunteers of America Northern California and Northern Nevada

. Explain program rules and regulations to residents and facilitate observance .

Posted 9/24/2026full-timeSparks • Nevada • United StatesLead💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and organizational skills while providing support to participants in crisis situations. Capable of managing daily routines, conducting safety checks, and maintaining accurate documentation in a team-oriented environment.

Highest-signal resume keywords

CPR CertificationFirst Aid CertificationCrisis De-escalationTeamwork SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer SkillsDocumentation ManagementInventory ControlHousekeepingSafety ChecksMeal CoordinationClerical DutiesEmergency ResponseParticipant SupportLifting and Moving Clients

Soft Skills

Interpersonal SkillsFlexibilityAnalytical SkillsDecision-MakingEmpathy

Certifications & Qualifications

CPR CertificationFirst Aid Certification

Industry Keywords

HomelessnessSubstance AbuseCrisis ManagementParticipant DevelopmentCommunity Support

About the role

Key responsibilities & impact

Explain program rules and regulations to residents and facilitate observance
Coordinate meal preparation/service, bed and sleeping assignments, showers, laundering, and other daily routines
Provide awake shift coverage and maintain an engaging presence and ground security
Conduct regular wellness, safety, sanitation, and security checks
Maintain daily reports, shift logs, observation logs, and incident reports
Perform housekeeping, laundry, cleaning, maintenance, and room/dorm preparation tasks
Respond to participant questions and concerns
Perform clerical duties including answering telephones, email correspondence, computer applications, recording messages, sorting mail, and filing
Manage, coordinate, inventory, store, and distribute participant property
Maintain linen documentation, inventory control, restrooms, showers, laundry facilities, equipment, and supplies
De-escalate crises and respond appropriately to emergencies
Communicate with program staff, managers, service providers, and county/state/city representatives
Assist with training and development of new staff and support program development
Assist participants in the boutique and manage clothing, shoes, personal items, donations, and inventory
Support inclement-weather overflow and warming-center operations
Support participant development and communicate pertinent issues to VOA and Washoe County case management staff
Attend staff meetings and assigned training and complete required certifications

Requirements

What you’ll need

Demonstrated ability to communicate and comprehend oral and written instructions
Ability to provide services to participants without ethnic or social prejudices
General knowledge of issues and challenges unique to homelessness, substance abuse, families in crisis, young adults, minorities, and persons with disabilities
Ability to utilize a range of interventions for participants with varying needs and levels of functioning
Flexibility to work irregular hours
Ability to function as a team member
Computer skills
CPR and First Aid training within ninety (90) days of employment, with re-certification as necessary
Must undergo a criminal background check
Teamwork skills
Oral and written communication skills
Ability to de-escalate crisis situations and assist residents and staff in emergency situations
Organizational skills
Analytical and decision-making ability
Ability to lift and move up to 30 pounds
Ability to safely maneuver the weight distribution of a client in an emergency situation
Ability to stand, walk, bend, stoop, and sit frequently
Ability to kneel occasionally
Ability to climb stairs as needed
Ability to maneuver quickly in emergency situations

Benefits

Comp & perks

Paid holidays
Vacation
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance coverage
CPR and First Aid training/certification support within 90 days of employment