Lead Support Staff, Singles Program

Volunteers of America Northern California and Northern Nevada

. Lead the team in daily Support Staff duties and lead by example in executing shift responsibilities .

Posted 9/21/2026full-timeMather • California • United StatesSenior💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in support staff management, crisis de-escalation, and adherence to program policies while ensuring compassionate service delivery to diverse populations. Proficient in maintaining compliance with safety standards and effective communication with team members and management.

Highest-signal resume keywords

Crisis De-EscalationTeam LeadershipCPR/First Aid CertificationKnowledge of Homelessness IssuesOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program Policy AdherenceClient Intake CoordinationEmergency AssistanceDaily ReportingSafety ChecksClient Issue ManagementIntervention TechniquesPhysical AssistanceComputer SkillsTraining and Orientation

Soft Skills

Communication SkillsTeamwork SkillsCompassionate ServiceFlexibilityAnalytical Ability

Certifications & Qualifications

Valid California Driver's LicenseCPR/First Aid Certification

Industry Keywords

Support Staff ManagementCrisis ManagementSubstance AbuseYoung AdultsDisabilitiesEthical StandardsConfidentiality LawsEvidence-Based PracticesHealth StandardsEmergency Coverage

About the role

Key responsibilities & impact

Lead the team in daily Support Staff duties and lead by example in executing shift responsibilities
Assure quality, safe, non-judgmental, compassionate, and professional service to program participants
Perform safety checks inside and outside the facility
Bring pertinent client issues to the case management team
Control excessive noise or client loitering
Work with Support Staff when issues and concerns arise
Explain campus and program rules and regulations to participants
Ensure intakes are completed correctly
Coordinate bed/sleeping assignments, showers, laundering, and other daily routines
De-escalate and respond to crises, providing emergency assistance as needed
Maintain daily reports, shift logs, observation logs, and incident reports
Respond to client and employee questions and concerns
Check people into campus as needed
Communicate with Supervisors, Managers, and the Director
Assist with Support Staff assignments, duty direction, and scheduling
Address scheduling emergencies and provide emergency coverage
Serve as the point person for emergencies and notify appropriate leadership
Report staffing, client, personnel, and programming issues
Support staff in implementing resident development plans and model positive behavior
Maintain program operations in compliance with company policies
Secure approval for policy exceptions and notify management of workflow or resource needs
Direct available resources and perform assigned Support Staff leadership duties
Adhere to ethical standards, program philosophy, and confidentiality laws
Assist with orientation and training of new employees
Identify ongoing training needs and support quality operations development
Maintain knowledge of fire, safety, and health standards
Attend staff meetings and assigned training and complete required certifications
Utilize evidence-based practices in daily work

Requirements

What you’ll need

Extensive knowledge of program policies and procedures, or ability to interpret and ensure adherence to them
Experience preferred in a similar program
Ability to communicate and comprehend oral and written instructions
Ability to provide services without ethnic or social prejudices
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities
Ability to utilize a range of interventions for clients with varying needs and levels of functioning
Flexibility to work irregular hours
Willingness to function as a team member
Computer skills required
Valid California driver's license
Ability to meet the organization’s insurance carrier guidelines
Must pass required background clearances in accordance with agency, County, State, and federal standards
CPR/First Aid certification required within 90 days of employment
Completion and maintenance of all required training and health clearances
Teamwork skills
Oral and written communication skills
Ability to de-escalate crisis situations and assist residents and staff in emergencies
Organizational skills
Analytical and decision-making ability
Ability to lift and move up to 50 pounds
Ability to stand, walk, bend, stoop, and sit frequently
Ability to kneel occasionally
Ability to climb stairs regularly
Ability to safely maneuver a client’s weight distribution in an emergency
Ability to maneuver quickly in emergency situations

Benefits

Comp & perks

Paid holidays
Vacation pay
Sick pay
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance coverage