Lead Support Staff – Swing Shift

Volunteers of America Northern California and Northern Nevada

. Lead the Support Staff team in daily responsibilities and lead by example .

Posted 10/30/2026full-timeReno • Nevada • United StatesSenior💰 $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and organizational skills in managing support staff and coordinating shelter operations. Proficient in crisis de-escalation, report writing, and maintaining compliance with shelter policies and procedures.

Highest-signal resume keywords

Leadership ExperienceCrisis De-escalationReport WritingHomeless Shelter KnowledgeTeamwork Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Report WritingCrisis De-escalationShelter Policies KnowledgeClient Support InterventionsComputer SkillsAbility to Lift 40 PoundsEmergency AssistanceOrganizational SkillsAnalytical SkillsDecision-Making Ability

Soft Skills

Communication SkillsTeamwork SkillsCompassionate ServiceFlexibilityProblem-Solving

Tools & Technologies

HMIS

Certifications & Qualifications

CPR CertificationFirst Aid Certification

Industry Keywords

Homeless PopulationOutreach PoliciesEmergency ServicesConfidentiality LawsSafety Standards

About the role

Key responsibilities & impact

Lead the Support Staff team in daily responsibilities and lead by example
Provide quality, safe, non-judgmental, compassionate, and professional service to program participants
Explain campus and program rules and regulations
Ensure intakes are completed correctly and information is reported accurately in HMIS
Coordinate bed/sleeping assignments, showers, laundering, and daily routines
De-escalate crises and provide emergency assistance to clients and co-workers
Maintain daily reports, shift logs, observation logs, incident reports, and banning notices
Perform housekeeping, maintenance, and clerical duties, including answering phones, recording messages, and filing
Respond to client and employee questions and concerns; direct Support Staff as needed
Check people into campus
Communicate with Nevada Cares Campus Leadership and Washoe County staff
Assist with Support Staff assignments, duty direction, scheduling, and emergency shift coverage
Serve as point person for emergencies and report issues to leadership
Support resident development and self-sufficiency plans
Monitor equipment and supplies inventory and address restocking needs
Serve as acting responsible person for site activities and outcomes in the Shelter Supervisor’s absence
Adhere to ethical standards, program philosophy, confidentiality laws, policies, and procedures
Assist with orientation and training of new employees
Identify ongoing training needs and support program development
Maintain knowledge of fire, safety, and health standards
Continually develop technical and interpersonal skills and attend staff meetings/training

Requirements

What you’ll need

High school diploma or GED
Six months of experience working with the homeless population
Demonstrated ability to write accurate and timely reports
Experience leading or directing teams highly desired
Homeless shelter experience preferred
Extensive knowledge of shelter and outreach policies and procedures, or ability to interpret and ensure adherence to them
Ability to communicate and comprehend oral and written instructions
Ability to provide services without ethnic or social prejudices
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and persons with disabilities
Ability to utilize a range of interventions for clients with varying needs and levels of functioning
Flexibility to work irregular hours and willingness to function as a team member
Computer skills required
Valid Nevada driver’s license, proof of insurance, and ability to meet the organization’s insurance carrier guidelines
Ability to interpret policies and procedures and answer questions
Ability to proactively resolve problems
Teamwork skills
Oral and written communication skills
Ability to de-escalate crisis situations and assist residents and staff in emergencies
Organizational skills
Analytical and decision-making ability
Ability to lift and move up to 40 pounds
Physically able to safely maneuver the weight distribution of a client in an emergency
Ability to stand, walk, bend, stoop, and sit frequently
Ability to climb stairs as needed
Ability to kneel occasionally
Attend assigned training and complete required certifications, i.e., CPR, First Aid, etc.

Benefits

Comp & perks

Paid holidays
Vacation
Sick pay
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance coverage