Overnight Support Staff

Volunteers of America Northern California and Northern Nevada

. Provide compassionate, professional support and engagement to program guests .

Posted 10/19/2026full-timeSacramento • California • United StatesLead💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing compassionate support and crisis de-escalation while maintaining safety and security in a program environment. Proficient in communication, teamwork, and understanding the unique challenges faced by vulnerable populations.

Highest-signal resume keywords

Crisis De-EscalationCompassionate Guest SupportCommunication SkillsKnowledge of Homelessness IssuesEmergency Response Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Housekeeping TasksMeal CoordinationIncident ReportingSafety Standards KnowledgeEmergency AssistanceWeight Distribution ManeuveringLight Bulb ChangingSanitizing ProceduresMonitoring Security CamerasOperating Handheld Metal Detectors

Soft Skills

TactDiscretionResourcefulnessTeamworkProfessionalism

Industry Keywords

Trauma-Informed ApproachStrength-Based ApproachEvidence-Based PracticesTwelve Step PhilosophySubstance Abuse KnowledgeMental Illness AwarenessDysfunctional Family DynamicsFlexibility in SchedulingGuest Rights and ResponsibilitiesSecurity Breach Reporting

About the role

Key responsibilities & impact

Provide compassionate, professional support and engagement to program guests
Share information, solve problems, and assess guest needs using trauma-informed and strength-based approaches
Explain program requirements and regulations to new guests and reinforce rules, rights, and responsibilities
Coordinate meal preparation and service, room assignments, and daily routines
Provide awake overnight shift coverage and maintain indoor and outdoor grounds security and safety
Provide emergency assistance to guests and coworkers
Perform housekeeping and maintenance tasks, including changing light bulbs, plunging toilets, and cleaning accidents or messes
Prepare sleeping areas for new guests by sanitizing beds and surrounding areas
Clean and sanitize common, restroom, laundry, staff, indoor, and outdoor areas
Stock and secure toiletry and cleaning supplies
Address disruptive, criminal, or otherwise non-productive behavior and use de-escalation techniques
Escalate pertinent guest issues to the Case Management team
Complete shift logs, observation logs, and incident reports
Notify management of guest concerns, workflow problems, and policy exceptions affecting security or safety
Maintain knowledge of fire, safety, and health standards
Verify identities at client check-in and check-out and maintain entry and departure records
Use handheld metal detectors, search bags and belongings, and identify and store prohibited items
Operate security cameras and monitor shelter activity
Report and respond to security breaches or misconduct
Coordinate staff communication during medical emergencies
Assist with de-escalating verbal or physical altercations
Contact EMS, Fire, or law enforcement when necessary and document emergency incidents and first responder information
Perform other assigned duties

Requirements

What you’ll need

Demonstrated ability to communicate and comprehend oral and written instructions
Ability to provide services to difficult guests without ethnic or social prejudices
Evidence-based practices to end homelessness
General knowledge of issues and challenges unique to homelessness, substance abuse, women, minorities, and persons with disabilities
Flexibility to work irregular hours
Ability to function independently and in a team environment
Tact, discretion, and resourcefulness
Teamwork skills
Ability to de-escalate crises and assist guests and staff in emergencies
Oral and written communication skills
Ability to assist people compassionately while maintaining professionalism
Organizational skills
Ability to work the 10:00 PM to 6:30 AM overnight schedule and weekends
Ability to lift and move up to 40 pounds
Ability to safely maneuver the weight distribution of a guest in an emergency
Ability to perform repetitive movements such as mopping or vacuuming
Ability to climb stairs regularly
Ability to stand, walk, bend, stoop, sit frequently, and kneel occasionally
Specific knowledge and experience with the Twelve Step philosophy, mental illness, addiction and recovery, and dysfunctional family dynamics preferred

Benefits

Comp & perks

Paid holidays
Vacation
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance coverage
Full-time employees working 30 or more hours per week are eligible for the benefits package