Overnight Support Staff

Volunteers of America Northern California and Northern Nevada

. Provide compassionate, professional, non-judgmental service to program participants .

Posted 9/17/2026full-timeReno • Nevada • United StatesLead💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while providing compassionate support to program participants. Capable of de-escalating crises and ensuring compliance with safety and health standards.

Highest-signal resume keywords

CPR And First Aid TrainingCrisis De-EscalationTeamwork SkillsOral And Written Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clerical DutiesHousekeepingMaintenance TasksSafety And Security ChecksInventory ControlEmergency AssistanceDaily ReportingParticipant SupportLifting And Moving ClientsComputer Skills

Soft Skills

Compassionate ServiceFlexibilityNon-Judgmental AttitudeAnalytical AbilityDecision-Making Ability

Certifications & Qualifications

CPR CertificationFirst Aid CertificationAnnual T.B. Testing

Industry Keywords

HomelessnessSubstance AbuseYoung AdultsMinoritiesPersons With Disabilities

About the role

Key responsibilities & impact

Provide compassionate, professional, non-judgmental service to program participants
Explain program rules and regulations and facilitate compliance
Coordinate meals, bed/sleeping assignments, showers, laundering, and daily routines
Provide awake overnight shift coverage from 11:00 PM to 7:00 AM and maintain ground security
Conduct hourly safety and security checks
De-escalate crises and provide emergency assistance
Maintain daily reports, shift logs, observation logs, and incident reports
Perform housekeeping, maintenance, and dorm preparation tasks
Respond to participant questions and concerns
Perform clerical duties including answering telephones, recording messages, and filing
Coordinate, inventory, store, and distribute participant property
Post removal notices for unattended belongings and bicycles
Maintain linen documentation, inventory control, restrooms, showers, and laundry facilities
Monitor equipment and supplies and restock as needed
Communicate with on-site staff, supervisors, service providers, and county/state/city representatives
Assist with orientation and training of new employees
Maintain knowledge of fire, safety, and health standards
Process, assign, and distribute participant mail
Support plans helping residents complete the program and work toward self-sufficiency
Attend staff meetings and assigned training and complete required certifications

Requirements

What you’ll need

Demonstrated ability to communicate and comprehend oral and written instructions
Ability to provide services to participants without ethnic or social prejudices
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and persons with disabilities
Ability to utilize a range of interventions to work with participants with varying needs and levels of functioning
Flexibility to work irregular hours
Ability to function as a team member
Computer skills
CPR and First Aid training within ninety (90) days of employment, with re-certification as necessary
Annual T.B. testing
Valid Nevada driver’s license preferred
Must undergo a criminal background check
Teamwork skills
Oral and written communication skills
Ability to de-escalate crises and assist residents and staff in emergencies
Organizational skills
Analytical and decision-making ability
Ability to lift and move up to 30 pounds
Physically able to safely maneuver the weight distribution of a client in an emergency
Ability to stand, walk, bend, stoop, and sit frequently
Ability to kneel occasionally
Ability to climb stairs as needed

Benefits

Comp & perks

Paid holidays
Vacation
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance coverage
CPR and First Aid training/certification support within 90 days of employment