Overnight Support Staff

Volunteers of America Northern California and Northern Nevada

. Explain program rules and regulations to residents and facilitate observance .

Posted 9/24/2026full-timeSparks • Nevada • United StatesLead💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and organizational skills while providing support to participants in crisis situations. Capable of performing clerical duties and maintaining safety and security in a residential setting.

Highest-signal resume keywords

CPR CertificationFirst Aid CertificationCrisis De-escalationTeamwork SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clerical DutiesHousekeepingLaundry ManagementSafety ChecksIncident ReportingInventory ManagementEmergency ResponseParticipant SupportWellness ChecksRoom Preparation

Soft Skills

FlexibilityAnalytical AbilityDecision-MakingInterpersonal SkillsOrganizational Skills

Tools & Technologies

Computer ApplicationsEmail CommunicationTelephone Communication

Certifications & Qualifications

CPR CertificationFirst Aid Certification

Industry Keywords

HomelessnessSubstance AbuseCrisis ManagementParticipant DevelopmentCommunity Support

About the role

Key responsibilities & impact

Explain program rules and regulations to residents and facilitate observance
Coordinate meals, bed/sleeping assignments, showers, laundry, and daily routines
Provide awake overnight shift coverage and maintain an engaging presence and ground security
Conduct wellness, safety, sanitation, and hourly security checks
Maintain daily reports, shift logs, observation logs, and incident reports
Perform housekeeping, laundry, cleaning, room preparation, and maintenance tasks
Respond to participant questions and concerns
Perform clerical duties including telephone, email, computer applications, message recording, mail sorting, and filing
Coordinate, inventory, store, and distribute participant property
Maintain linen documentation, inventory, restrooms, showers, laundry facilities, equipment, and supplies
De-escalate crises and respond appropriately to emergencies
Communicate with program staff, managers, service providers, and county/state/city representatives
Assist with training and development of staff and identify training needs
Assist participants in the boutique, including clothing selection, donation organization, restocking, and distribution documentation
Support inclement-weather overflow and warming-center operations
Support participant development plans and notify staff of pertinent issues
Attend staff meetings and assigned training and complete required certifications

Requirements

What you’ll need

Demonstrated ability to communicate and comprehend oral and written instructions
Ability to provide services to participants without ethnic or social prejudices
General knowledge of issues and challenges unique to homelessness, substance abuse, families in crisis, young adults, minorities, and persons with disabilities
Ability to utilize a range of interventions to work with participants with varying needs and levels of functioning
Flexibility to work irregular hours
Ability to function as a team member
Computer skills
CPR and First Aid training within ninety (90) days of employment, with re-certification as necessary
Must undergo a criminal background check
Teamwork skills
Oral and written communication skills
Ability to de-escalate crisis situations and assist residents and staff in emergency situations
Organizational skills
Analytical and decision-making ability
Ability to lift and move up to 30 pounds
Ability to safely maneuver the weight distribution of a client in an emergency situation
Ability to stand, walk, bend, stoop, and sit frequently
Ability to kneel occasionally and climb stairs as needed
Ability to maneuver quickly in emergency situations