Service Coordinator – Temporary

Volunteers of America Northern California and Northern Nevada

. Perform daily work requirements to achieve established program objectives .

Posted 10/15/2026contractSanta Cruz • California • United StatesJuniorMid-Level💰 $24 - $32 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management, service coordination, and advocacy for elderly residents and individuals with disabilities. Proficient in assessing service needs, developing individualized service plans, and establishing partnerships with community agencies.

Highest-signal resume keywords

Case ManagementService CoordinationCommunity Services KnowledgeElder AdvocacyNeeds Assessment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Needs AssessmentService PlanningReferral ProcessesDocumentationRegulatory ReportingElder Abuse AwarenessSubstance Abuse KnowledgeEligibility ProceduresCommunity Resource IdentificationProblem-Solving

Soft Skills

AdvocacyRelationship BuildingOrganizational SkillsListeningTrust Establishment

Certifications & Qualifications

Professional LicenseValid California Driver License

Industry Keywords

Aging ServicesElder ServicesDisability ServicesMental Health IssuesEntitlement ProgramsCommunity PartnershipsVolunteer Support ProgramsService Delivery MonitoringTraining on Tenancy ObligationsLegal Liability Awareness

About the role

Key responsibilities & impact

Perform daily work requirements to achieve established program objectives
Provide general case management, intake, referrals, and advocacy to residents
Establish partnerships with public and private agencies, healthcare providers, hospitals, and social service organizations
Assess residents’ service needs, including annual assessments and follow-up after hospitalization or rehabilitation
Provide formal case management when community services are unavailable
Establish links with community agencies and identify individualized, flexible, and creative service options
Maintain a directory of community services and providers
Refer and link residents to case management, personal assistance, homemaker services, meals, transportation, counseling, nursing, wellness, and legal advocacy
Monitor service delivery and meet with providers as needed
Report suspected abuse situations to the appropriate agency
Coordinate or provide resident training on tenancy obligations
Educate residents about services, applications, rights, and advocacy
Develop volunteer support programs and informal resident support networks
Educate management staff on aging in place and service coordination
Ensure service costs do not exceed residents’ ability to pay
Develop service plans based on resident assessments and ensure frail residents have plans
Ensure residents have access to a primary care provider
Document resident, provider, and family contacts and maintain resident files
Complete contractual, regulatory, funding-source, demographic, support-service, and referral reports
Pursue additional services through private, local, state, and federal sources
Perform other related duties assigned by the Community Administrator

Requirements

What you’ll need

At least two years of experience conducting supportive service needs assessments and using such assessments to identify and locate specific services addressing individual residents’ needs
Demonstrated working knowledge of community services, especially services for the facility’s population
Training in aging process, elder services, disabled services, drug and alcohol abuse, and mental health issues
Awareness of eligibility and procedures for federal and state entitlement programs
Awareness of legal liability issues related to service coordination
Appropriate professional license where applicable
Knowledge of aging pathology, elder and disability services, entitlement eligibility requirements, legal liability, substance abuse by the elderly, and elder abuse
Knowledge of referral processes and ability to build relationships with service providers and agencies
Working knowledge of supportive services and resources for senior citizens and/or non-elderly people with disabilities in the local area
Experience building relationships with local service providers, community institutions, and local government agencies
Ability to advocate, organize, problem-solve, and achieve results for elderly residents and people with disabilities
Ability to establish trust, listen, assist residents in defining problems, identify solutions and resources, and help determine appropriate action
Ability to seek resident input, research service vendors, negotiate arrangements, evaluate delivered services, and make adjustments
Valid California driver license and ability to meet the organization’s insurance carrier guidelines
Bachelor’s degree in social work, gerontology, psychology, counseling, public health, or therapeutic recreation preferred