Shelter Supervisor – Overnight

Volunteers of America Northern California and Northern Nevada

. Assure quality service in a safe, non-judgmental, compassionate, and professional manner .

Posted 10/16/2026full-timeReno • Nevada • United StatesMid-LevelSenior💰 $81,892 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and supervisory skills in managing support staff, ensuring compliance with safety and ethical standards, and maintaining effective communication with stakeholders. Proficient in crisis management, record-keeping, and understanding the complexities of working with the homeless population.

Highest-signal resume keywords

Supervisory ExperienceCrisis ManagementRecord-Keeping AbilityCommunication SkillsKnowledge of Homeless Population

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Record-KeepingData AnalysisStatistical CompilationSafety ComplianceStaff SchedulingCrisis De-EscalationInventory MonitoringEmergency ResponsePolicy ImplementationTraining and Development

Soft Skills

TeamworkOrganizational SkillsInterpersonal SkillsSensitivity to IssuesDecision-Making Ability

Tools & Technologies

SharePointHMIS

Certifications & Qualifications

CPR CertificationFirst Aid CertificationHigh School Diploma

Industry Keywords

Homeless PopulationSubstance AbuseAddiction TreatmentMinority IssuesDisability Awareness

About the role

Key responsibilities & impact

Assure quality service in a safe, non-judgmental, compassionate, and professional manner
Maintain communications with the Shelter Director and Shelter Assistant Director regarding participants, programs, and personnel
Recommend quality improvements
Create and maintain accurate bed rosters
Enter required information into SharePoint
Provide daily work direction to staff on duty
Analyze HMIS and program-report data and correct HMIS errors
Monitor inventory of linens, equipment, and supplies; request replacements and restocking
Ensure facility cleanliness and request maintenance repairs
Conduct safety drills and complete safety logs
Correct or report safety concerns and hazards
Review program procedures and assist with policy implementation and compliance
Safeguard and dispose of participant belongings according to policy
Monitor participant activities, answer client questions, and support housing goals
Assist with grievance investigations
Review, document, and report incidents; identify trends and provide staff training
Coordinate lunch and dinner distribution
Provide crisis management and de-escalation
Recruit, interview, select, onboard, train, supervise, and evaluate Support Staff
Develop staffing schedules, approve time-off requests, and arrange emergency coverage
Ensure accurate and timely payroll entries
Address employee concerns and performance issues
Lead staff meetings and track staff training
Audit shift, observation, and critical-information reports for completeness and accuracy
Ensure compliance with ethical standards, confidentiality laws, safety requirements, and program policies
Maintain sanitary living conditions and clear evacuation routes
Continue professional development and complete assigned training and certifications

Requirements

What you’ll need

A high school diploma is required
Previous experience working with the homeless population
Prior supervisory and scheduling experience
Demonstrated record-keeping ability
Good written and verbal communication skills
General knowledge of the homeless population
General knowledge of personnel management
Ability to establish and maintain positive relations with the general public, funding agency, clients, and staff
Knowledge of principles of alcohol and other drug abuse, addiction, and treatments
Computer literacy, including compilation of statistical and demographic information
Knowledge of issues affecting minorities, persons with disabilities, HIV and AIDS, substance abusers, and the general homeless population
Sensitivity to associated issues
CPR and First Aid training within ninety (90) days of employment and re-certification as necessary
Valid driver's license and ability to meet the organization's insurance carrier guidelines
Teamwork skills
Oral and written communication skills
Ability to de-escalate crises and assist residents and staff in emergencies
Organizational skills
Analytical and decision-making ability
Ability to lift and move up to 25 pounds
Ability to safely maneuver the weight distribution of a client in an emergency
Ability to stand, walk, bend, stoop, and sit frequently
Ability to climb stairs as needed
Ability to kneel occasionally

Benefits

Comp & perks

Paid holidays
Vacation
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance coverage