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Support Staff
Volunteers of America Northern California and Northern Nevada. Explain program rules and regulations to residents and facilitate participant observance .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while providing support to individuals facing challenges such as homelessness and substance abuse. Capable of performing crisis de-escalation and maintaining safety and sanitation standards in a team-oriented environment.
Highest-signal resume keywords
Crisis De-EscalationCPR and First Aid CertificationCommunication SkillsOrganizational SkillsTeamwork
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer SkillsHousekeepingLaundry ManagementIncident ReportingInventory ControlWellness ChecksSafety ChecksClerical DutiesMeal CoordinationEmergency Response
Soft Skills
Interpersonal SkillsFlexibilityAnalytical SkillsDecision-MakingEmpathy
Certifications & Qualifications
CPR CertificationFirst Aid Certification
Industry Keywords
HomelessnessSubstance AbuseCrisis ManagementSafety StandardsSanitation Standards
About the role
Key responsibilities & impact- Explain program rules and regulations to residents and facilitate participant observance
- Coordinate meal preparation and service, bed/sleeping assignments, showers, laundering, and other daily routines
- Provide awake shift coverage and maintain an engaging presence on the grounds
- Conduct regular wellness, safety, sanitation, security, and observation checks
- Maintain daily reports, shift logs, observation logs, and incident reports
- Perform housekeeping, laundry, cleaning, maintenance, and room/dorm preparation tasks
- Respond to participant questions and concerns
- Perform clerical duties including answering telephone, handling email correspondence, using computer applications, recording messages, sorting mail, and filing
- Coordinate, inventory, store, and distribute participant property
- Maintain linen documentation and inventory control; assist with linen replacements
- Monitor restrooms, showers, laundry facilities, equipment, supplies, and inventory
- De-escalate crises and respond appropriately to emergencies
- Notify management of workflow problems and resource needs
- Communicate with on-site staff, managers, service providers, and external county/state/city representatives
- Assist with training and development of new staff
- Maintain knowledge of fire, safety, health, and sanitation standards
- Assist participants in the boutique by selecting clothing and personal items, organizing donations, restocking, and documenting distributions
- Support inclement-weather overflow and warming-center operations
- Support participant development plans and notify VOA and Washoe County case management staff of pertinent issues
- Attend staff meetings and assigned training; complete required certifications
Requirements
What you’ll need- Demonstrated ability to communicate and comprehend oral and written instructions
- Ability to provide services without ethnic or social prejudices
- General knowledge of issues and challenges unique to homelessness, substance abuse, families in crisis, young adults, minorities, and persons with disabilities
- Ability to utilize a range of interventions for participants with varying needs and levels of functioning
- Flexibility to work irregular hours
- Ability to function as a team member
- Computer skills
- CPR and First Aid training within ninety (90) days of employment, with re-certification as necessary
- Must undergo a criminal background check
- Teamwork skills
- Oral and written communication skills
- Ability to de-escalate crisis situations and assist residents and staff in emergency situations
- Organizational skills
- Analytical and decision-making ability
- Ability to lift and move up to 30 pounds
- Ability to safely maneuver the weight distribution of a client in an emergency situation
- Ability to stand, walk, bend, stoop, and sit frequently
- Ability to kneel occasionally
- Ability to climb stairs as needed
- Ability to maneuver quickly in emergency situations
Benefits
Comp & perks- Paid holidays
- Vacation
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance coverage