Support Staff

Volunteers of America Northern California and Northern Nevada

. Ensure the safety and security of clients and property .

Posted 10/2/2026full-timeMather • California • United StatesLead💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while providing compassionate support to clients, ensuring safety and security in a non-judgmental environment. Proficient in crisis de-escalation, conflict resolution, and maintaining compliance with ethical standards and safety regulations.

Highest-signal resume keywords

CPR/First Aid CertificationValid California Driver's LicenseKnowledge of Fire Safety and Health StandardsAbility to Assist Clients with Diverse NeedsOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Crisis De-escalationConflict ResolutionIncident ReportingRoutine Clerical DutiesHousekeeping and Maintenance TasksMonitoring Equipment and Supply InventoryTransporting ClientsDocumenting Resident ActivitiesMaintaining Shift LogsKnowledge of Fire Warning and Suppression Systems

Soft Skills

Compassionate ServiceTeamwork SkillsOral and Written Communication SkillsFlexibilityAnalytical and Decision-Making Ability

Certifications & Qualifications

CPR/First Aid CertificationBackground Clearance

Industry Keywords

Foster Youth PopulationHomelessnessSubstance AbusePeople with DisabilitiesEthical StandardsConfidentiality Laws

About the role

Key responsibilities & impact

Ensure the safety and security of clients and property
Provide compassionate, professional service to program participants
Maintain knowledge of fire warning, suppression systems, and evacuation procedures
Maintain routine communication with the Program Supervisor
Provide awake, active/mobile shift coverage and maintain grounds security
Maintain shift logs and complete incident reports
Help prepare apartments for resident move-ins
Conduct hourly security checks
Explain and enforce rules and regulations
Transport clients or arrange transportation; maintain vehicle cleanliness, fuel, mileage logs, and report mechanical issues
Assist residents with minor problems and routine questions
Receive maintenance requests and manage equipment check-out and inspections
Perform housekeeping and maintenance tasks
Provide a safe, non-judgmental environment
De-escalate and respond appropriately to crisis situations
Follow ethical standards and confidentiality laws
Perform routine clerical duties
Address and report client behavioral or social issues
Support client educational, vocational, housing, and other goals
Assist with conflict resolution
Model positive attitudes and behaviors
Document resident activities and interactions in logs
Read and complete daily logs
Monitor program equipment and supply inventory
Notify management of workflow problems and resource needs
Follow staffing schedules and direct available resources
Maintain knowledge of fire, safety, and health standards
Enhance technical and interpersonal skills
Attend staff meetings and assigned training

Requirements

What you’ll need

Demonstrated ability to communicate and comprehend oral and written instructions
Ability to provide services to clients without ethnic or social prejudices
General knowledge of issues and challenges unique to foster youth population, homelessness, substance abuse, minorities, and people with disabilities
Ability to utilize a range of interventions to work with clients of varying needs and levels of functioning
Flexibility to work irregular hours
Willingness to function as a team member
Valid California driver's license
Ability to meet the organization’s insurance carrier guidelines
Must pass all required background clearances in accordance with agency, County, State, and federal standards
CPR/First Aid certification required within 90 days of employment
Completion and maintenance of all required training and health clearances
Teamwork skills
Oral and written communication skills
Ability to assist other people
Organizational skills
Computer skills
Analytical and decision-making ability
Ability to lift and move up to 50 pounds
Ability to stand, walk, bend, stoop, and sit frequently
Ability to kneel occasionally
Ability to climb stairs regularly
Ability to maneuver quickly in emergency situations to assist clients as needed

Benefits

Comp & perks

Paid holidays
Vacation
Sick pay
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance coverage
Certified Great Place to Work