Support Staff

Volunteers of America Northern California and Northern Nevada

. Explain program rules and regulations to residents and facilitate compliance .

Posted 10/14/2026full-timeSparks • Nevada • United StatesLead💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and organizational skills while providing support to individuals facing challenges related to homelessness and crisis situations. Capable of performing clerical duties, maintaining safety and compliance, and effectively coordinating daily routines and participant needs.

Highest-signal resume keywords

CPR And First Aid CertificationCrisis De-EscalationTeamwork SkillsOral And Written Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clerical DutiesDaily ReportingWellness ChecksSafety ChecksHousekeeping TasksMeal CoordinationInventory ControlEmergency ResponseParticipant SupportLinen Management

Soft Skills

FlexibilityAnalytical AbilityDecision-MakingInterpersonal SkillsEmpathy

Tools & Technologies

Computer ApplicationsEmail CorrespondenceTelephone Systems

Certifications & Qualifications

CPR CertificationFirst Aid Certification

Industry Keywords

HomelessnessSubstance AbuseCrisis ManagementParticipant DevelopmentEthical Standards

About the role

Key responsibilities & impact

Explain program rules and regulations to residents and facilitate compliance
Coordinate meal preparation and service, bed and sleeping assignments, showers, laundering, and other daily routines
Provide awake shift coverage and maintain an engaging presence and ground security
Conduct wellness, safety, sanitation, and security checks
Maintain daily reports, shift logs, observation logs, and incident reports
Perform housekeeping, laundry, cleaning, maintenance, and room/dorm preparation tasks
Respond to participant questions and concerns
Perform clerical duties including answering telephones, email correspondence, computer applications, recording messages, sorting mail, and filing
Maintain clear and thorough communication with participants and staff
Coordinate, inventory, store, and distribute participant property
Post removal notices for unattended belongings and improperly parked bicycles
Maintain linen documentation and inventory control; assist with linen replacements
Oversee restrooms, showers, laundry facilities, equipment, and supplies
De-escalate crises and respond appropriately to emergencies
Notify management of workflow problems and resource needs
Communicate with program staff, managers, service providers, and county/state/city representatives
Adhere to ethical standards, program guidelines, confidentiality laws, schedules, and safety requirements
Assist with training and development of new staff
Assist participants in the boutique with selecting clothing and personal items
Sort, organize, restock, and document donated items and distributions
Coordinate with case managers and shelter staff regarding participant needs
Support inclement-weather overflow areas and warming center operations
Support VOA staff and Washoe County Case Management staff with participant development plans
Role-model positive behavior as participants work toward self-sufficiency
Attend staff meetings and assigned training

Requirements

What you’ll need

Ability to communicate and comprehend oral and written instructions
Ability to provide services without ethnic or social prejudices
General knowledge of issues and challenges related to homelessness, substance abuse, families in crisis, young adults, minorities, and persons with disabilities
Ability to utilize a range of interventions for participants with varying needs and levels of functioning
Flexibility to work irregular hours
Ability to function as a team member
Computer skills
CPR and First Aid training within ninety (90) days of employment, with re-certification as necessary
Must undergo a criminal background check
Teamwork skills
Oral and written communication skills
Ability to de-escalate crisis situations and assist residents and staff in emergencies
Organizational skills
Analytical and decision-making ability
Ability to lift and move up to 30 pounds
Ability to safely maneuver the weight distribution of a client in an emergency situation
Ability to stand, walk, bend, stoop, and sit frequently
Ability to kneel occasionally
Ability to climb stairs as needed
Ability to maneuver quickly in emergency situations

Benefits

Comp & perks

Paid holidays
Vacation
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance coverage
CPR and First Aid training/certification support within 90 days of employment