Support Staff

Volunteers of America Northern California and Northern Nevada

. Provide quality, safe, non-judgmental services to program participants .

Posted 10/22/2026full-timeMather • California • United StatesLead💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and interpersonal skills while providing quality support to clients in a safe and non-judgmental environment. Capable of crisis de-escalation, maintaining safety standards, and adhering to ethical guidelines in service delivery.

Highest-signal resume keywords

Crisis De-EscalationCPR CertificationFirst Aid CertificationOrganizational SkillsTeamwork Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsHousekeeping TasksClerical DutiesSafety ChecksStatistical ReportingClient Development PlansEmergency AssistanceMeal CoordinationDocumentation of Client ConcernsMonitoring Program Supplies

Soft Skills

Oral Communication SkillsWritten Communication SkillsFlexibilityAnalytical AbilityDecision-Making Ability

Certifications & Qualifications

CPR CertificationFirst Aid CertificationAnnual T.B. Testing

Industry Keywords

HomelessnessSubstance AbuseClient Self-SufficiencyEthical StandardsConfidentiality Laws

About the role

Key responsibilities & impact

Provide quality, safe, non-judgmental services to program participants
Perform daily work requirements to achieve department objectives
Explain program rules and regulations and facilitate residents’ observance
Coordinate meals, bed/sleeping assignments, showers, laundering, and other daily routines
Provide awake shift coverage and maintain grounds security
Conduct hourly safety and security checks
De-escalate crises and provide emergency assistance to clients and co-workers
Maintain daily reports and statistical information
Perform housekeeping and maintenance tasks
Prepare rooms for incoming residents and maintain staff-area cleanliness
Respond to client questions and concerns
Perform clerical duties including answering telephones, recording messages, and filing
Maintain communication with residents
Assist with client development and program completion plans
Role-model positive behavior supporting client self-sufficiency
Document client concerns and infractions and complete shift, observation, and incident logs
Monitor and restock program equipment and supplies
Notify management of workflow problems and resource needs
Communicate with program staff, the Program Manager, service providers, and government representatives
Adhere to ethical standards, program philosophy, confidentiality laws, staffing schedules, and organizational policies
Assist with orientation, training, and development of new staff
Identify ongoing training needs
Support program development and quality operations
Maintain working knowledge of fire, safety, and health standards
Continually develop technical and interpersonal skills
Attend staff meetings and assigned training seminars
Complete required certifications such as CPR and First Aid

Requirements

What you’ll need

Demonstrated ability to communicate and comprehend oral and written instructions
Ability to provide services to clients without ethnic or social prejudices
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and persons with disabilities
Ability to utilize a range of interventions to work with clients with varying needs and levels of functioning
Flexibility to work irregular hours
Willingness to function as a team member
Basic computer skills
CPR and First Aid training within ninety (90) days of employment, re-certification as necessary
Annual T.B. testing
Valid California driver’s license required to operate any VOA vehicle
Teamwork skills
Oral and written communication skills
Ability to de-escalate crises and assist residents and staff in emergencies
Organizational skills
Analytical and decision-making ability
Ability to lift and move up to 25 pounds
Ability to safely maneuver the weight distribution of a client in an emergency
Ability to stand, walk, bend, stoop, and sit frequently
Ability to kneel occasionally
Ability to climb stairs where programs have more than one level
Ability to maneuver quickly in emergencies to assist clients as needed

Benefits

Comp & perks

Paid holidays
Vacation
Sick pay
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance coverage
CPR and First Aid training within ninety (90) days of employment
Staff meetings and assigned training seminars
Required certification opportunities
Certified Great Place to Work