Support Staff

Volunteers of America Northern California and Northern Nevada

. Ensure client and property safety and security .

Posted 10/28/2026full-timeMather • California • United StatesLead💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and interpersonal skills while providing compassionate support to clients. Maintains safety and security protocols, effectively manages crisis situations, and adheres to ethical standards and confidentiality laws.

Highest-signal resume keywords

CPR/First Aid CertificationValid California Driver's LicenseKnowledge of Fire Safety StandardsAbility to Assist ClientsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis InterventionIncident ReportingHousekeeping TasksMaintenance ManagementClient TransportationShift CoverageDocumentation SkillsEquipment MonitoringLog MaintenanceConflict Resolution

Soft Skills

Compassionate SupportTeamwork SkillsOral Communication SkillsWritten Communication SkillsFlexibility

Certifications & Qualifications

CPR/First Aid Certification

Industry Keywords

Foster YouthHomelessnessSubstance AbuseDisabilitiesEthical Standards

About the role

Key responsibilities & impact

Ensure client and property safety and security
Provide compassionate, professional support and mentorship to program participants
Maintain knowledge of fire warning, suppression, and evacuation procedures
Communicate routinely with the Program Supervisor
Provide awake, active, mobile shift coverage and maintain grounds security
Maintain shift logs and complete incident reports
Prepare apartments for resident move-ins
Conduct hourly security checks
Explain and enforce program rules and regulations
Transport clients or arrange transportation; maintain vehicle cleanliness, fuel, mileage logs, and report mechanical issues
Assist residents with minor problems and routine questions
Receive maintenance requests and manage equipment check-out and inspections
Perform housekeeping and maintenance tasks
Maintain a safe, non-judgmental environment
De-escalate and respond appropriately to crisis situations
Follow ethical standards and confidentiality laws
Perform routine clerical duties
Address and report issues contributing to disharmony or non-productive behavior
Support client educational, vocational, housing, and other goals
Assist with client conflict resolution
Model positive attitudes and behaviors supporting self-sufficiency
Document resident activities and interactions in logs
Read and update program logs daily
Monitor program equipment and supply inventory
Notify management of workflow problems and resource needs
Follow staffing schedules and direct available resources
Maintain knowledge of fire, safety, and health standards
Develop technical and interpersonal skills
Attend staff meetings and assigned training

Requirements

What you’ll need

Ability to communicate and comprehend oral and written instructions
Ability to provide services without ethnic or social prejudices
General knowledge of issues and challenges unique to foster youth, homelessness, substance abuse, minorities, and people with disabilities
Ability to utilize a range of interventions for clients with varying needs and levels of functioning
Flexibility to work irregular hours
Willingness to function as a team member
Valid California driver's license
Ability to meet the organization’s insurance carrier guidelines
Must pass required background clearances in accordance with agency, County, State, and federal standards
CPR/First Aid certification required within 90 days of employment
Completion and maintenance of required training and health clearances
Teamwork skills
Oral and written communication skills
Ability to assist other people
Organizational skills
Computer skills
Analytical and decision-making ability
Ability to lift and move up to 50 pounds
Ability to stand, walk, bend, stoop, and sit frequently; kneel occasionally; climb stairs regularly
Ability to maneuver quickly in emergency situations

Benefits

Comp & perks

Paid holidays
Vacation
Sick pay
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance coverage
CPR/First Aid certification training and required training opportunities