Support Staff

Volunteers of America Northern California and Northern Nevada

. Explain program rules and regulations to residents and facilitate observance .

Posted 10/26/2026full-timeMather • California • United StatesLead💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and interpersonal skills while providing support to clients facing challenges such as homelessness and substance abuse. Maintains compliance with safety standards and ethical guidelines while effectively coordinating daily operations and assisting team members.

Highest-signal resume keywords

CPR/First Aid CertificationAbility to Communicate EffectivelyGeneral Knowledge of Homelessness IssuesOrganizational SkillsTeamwork Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clerical DutiesHousekeeping TasksEmergency AssistanceSafety ChecksMeal CoordinationReport DocumentationClient SupportTraining AssistanceResource ManagementPhysical Assistance

Soft Skills

Interpersonal SkillsAnalytical AbilityDecision-Making AbilityFlexibilityWillingness to Assist

Tools & Technologies

Computer SkillsCommunication Tools

Certifications & Qualifications

Valid California Driver's LicenseCPR/First Aid Certification

Industry Keywords

HomelessnessSubstance AbuseClient SupportSafety StandardsEthical Standards

About the role

Key responsibilities & impact

Explain program rules and regulations to residents and facilitate observance
Coordinate meal preparation and service, bed/sleeping assignments, showers, laundering, and daily routines
Provide awake shift coverage and maintain grounds security
Conduct hourly safety and security checks
De-escalate crises and provide emergency assistance to clients and co-workers
Maintain daily reports and statistical information
Perform housekeeping and maintenance tasks, including changing light bulbs and plunging toilets
Prepare rooms for incoming residents and maintain staff-area cleanliness
Respond to client questions and concerns
Perform clerical duties such as answering telephones, recording messages, and filing
Maintain clear routine communication with residents
Support VOA staff in implementing resident program plans
Role model positive behavior as clients work toward self-sufficiency
Document and report client concerns and infractions
Complete shift logs, observation logs, and incident reports
Monitor and restock program equipment and supplies
Secure approval for policy exceptions
Notify management of workflow problems and resource needs
Adhere to staffing schedules
Communicate with on-site staff, Program Supervisor, service providers, and government program representatives
Direct available resources as required
Adhere to ethical standards, program philosophy, and confidentiality laws
Assist with orientation and training of new employees
Identify ongoing training needs and report them to management
Provide information and support for quality operations
Maintain working knowledge of fire, safety, and health standards
Continually develop technical and interpersonal skills
Attend staff meetings and assigned training and complete required certifications

Requirements

What you’ll need

Ability to communicate and comprehend oral and written instructions
Ability to provide services to clients without ethnic or social prejudices
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities
Ability to utilize a range of interventions for clients with varying needs and levels of functioning
Flexibility to work irregular hours
Willingness to function as a team member
Computer skills required
Valid California driver's license
Ability to meet the organization’s insurance carrier guidelines
Must pass required background clearances in accordance with agency, County, State, and federal standards
CPR/First Aid certification required within 90 days of employment
Completion and maintenance of all required training and health clearances
Teamwork skills
Oral and written communication skills
Ability to assist other people
Organizational skills
Analytical and decision-making ability
Ability to lift and move up to 50 pounds
Ability to stand, walk, bend, stoop, and sit frequently
Ability to kneel occasionally
Ability to climb stairs regularly
Ability to safely maneuver weight distribution of a client in an emergency situation
Ability to maneuver quickly in emergency situations to assist clients

Benefits

Comp & perks

Paid holidays
Vacation
Sick pay
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance coverage
CPR/First Aid certification training within 90 days of employment
Staff meetings and assigned training
Required training and health clearances