Support Staff – Part-time, Overnight Weekend

Volunteers of America Northern California and Northern Nevada

. Provide quality, compassionate, non-judgmental service to program participants .

Posted 9/24/2026full-timeSacramento • California • United StatesLead💰 $19 - $21 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and organizational skills while providing compassionate support to clients in a residential program. Capable of maintaining safety and security, adhering to ethical standards, and effectively collaborating with team members and management.

Highest-signal resume keywords

CPR/First Aid CertificationCrisis De-escalationClient Support ServicesSafety and Security ChecksTeamwork Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client DocumentationHousekeeping TasksMeal CoordinationIncident ReportingEmergency AssistanceObservation LogsShift LogsInventory MonitoringTraining and OrientationFlexibility in Work Hours

Soft Skills

Compassionate ServiceCommunication SkillsOrganizational SkillsAnalytical AbilityDecision-Making Ability

Tools & Technologies

Computer SkillsClerical Duties

Certifications & Qualifications

CPR/First Aid Certification

Industry Keywords

HomelessnessSubstance AbuseYoung AdultsMinoritiesDisabilitiesEthical StandardsConfidentiality LawsSafety Requirements

About the role

Key responsibilities & impact

Provide quality, compassionate, non-judgmental service to program participants
Explain program rules and regulations and facilitate residents’ observance
Coordinate meals, bed/sleeping assignments, showers, laundering, and daily routines
Provide awake overnight shift coverage and maintain grounds security
Conduct hourly safety and security checks
De-escalate and respond to crises, providing emergency assistance as needed
Maintain daily reports, shift logs, observation logs, and incident reports
Perform housekeeping and maintenance tasks and prepare rooms for new residents
Respond to client questions and perform clerical duties, including answering phones and filing
Maintain clear communication with residents and staff
Support VOA staff in implementing resident assistance plans
Role model positive behavior for clients
Document client concerns and infractions affecting program security
Monitor program equipment and supply inventory and restock as needed
Notify management of workflow problems and resource needs
Communicate with on-site staff, Program Manager, service providers, and government program representatives
Adhere to ethical standards, program philosophy, confidentiality laws, staffing schedules, and safety requirements
Assist with orientation and training of new employees
Identify ongoing training needs and support quality operations
Maintain working knowledge of fire, safety, and health standards
Attend staff meetings and training and complete required certifications

Requirements

What you’ll need

Demonstrated ability to communicate and comprehend oral and written instructions
Ability to provide services to clients without ethnic or social prejudices
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities
Ability to utilize a range of interventions to work with clients with varying needs and levels of functioning
Flexibility to work irregular hours
Willingness to function as a team member
Computer skills
Must pass all required background clearances in accordance with agency, County, State, and federal standards
CPR/First Aid certification required within 90 days of employment
Completion and maintenance of all required training and health clearances
Teamwork skills
Oral and written communication skills
Ability to assist other people
Organizational skills
Analytical and decision-making ability
Ability to lift and move up to 50 pounds
Ability to stand, walk, bend, stoop, and sit frequently
Ability to kneel occasionally
Ability to climb stairs regularly
Ability to safely maneuver weight distribution of a client in an emergency situation

Benefits

Comp & perks

Paid holidays
Vacation
Sick pay
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance coverage