Swing Shift Support Staff

Volunteers of America Northern California and Northern Nevada

. Assure quality service in a safe, non-judgmental manner to all program participants .

Posted 10/27/2026part-timeSacramento • California • United StatesLead💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and interpersonal skills while providing quality service to program participants. Capable of assessing needs, maintaining safety standards, and supporting team operations in a challenging environment.

Highest-signal resume keywords

CPR/First Aid CertificationAbility To Communicate EffectivelyKnowledge Of Homelessness And Substance Abuse IssuesTeamwork SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ability To Lift And Move Up To 50 PoundsAbility To Stand, Walk, Bend, Stoop, And Sit FrequentlyAbility To Kneel OccasionallyAbility To Climb Stairs RegularlyAbility To Utilize A Range Of Interventions

Soft Skills

Flexibility To Work Irregular HoursWillingness To Function As A Team MemberAnalytical And Decision-Making AbilityAbility To Assist Other People

Tools & Technologies

Computer Skills

Certifications & Qualifications

CPR/First Aid Certification

Industry Keywords

Safety And Health StandardsEthical StandardsConfidentiality LawsProgram Rules And RegulationsCrisis De-Escalation

About the role

Key responsibilities & impact

Assure quality service in a safe, non-judgmental manner to all program participants
Supportive interaction with program participants and team members
Assess participant needs
Support the safety and integrity of all residents
Explain program rules and regulations to residents and facilitate observance
Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines
Provide awake shift coverage
Maintain grounds security
Conduct hourly safety and security checks
De-escalate crises and provide emergency assistance to clients and co-workers
Maintain daily reports, shift logs, observation logs, and incident reports
Perform housekeeping and maintenance tasks, including changing light bulbs and plunging toilets
Prepare rooms for incoming residents and maintain staff-area cleanliness
Respond to client questions
Perform clerical duties, including answering the telephone, recording messages, and filing
Maintain clear, thorough, routine communication with residents
Support VOA staff in implementing plans to assist residents in completing the program
Role model positive behavior
Document and report client concerns and infractions affecting program security
Monitor inventory and restock program equipment and supplies
Notify management of workflow problems and resource needs
Adhere to staffing schedules
Communicate with on-site staff, Program Manager, service providers, and external county/state/city program representatives
Adhere to ethical standards, program philosophy guidelines, and confidentiality laws
Assist the Program Manager with orientation and training of new employees
Identify ongoing training needs and report them to management
Provide information and support for quality operations development
Maintain working knowledge of fire, safety, and health standards
Attend staff meetings and assigned training
Complete required certifications

Requirements

What you’ll need

Demonstrated ability to communicate and comprehend oral and written instructions
Ability to provide services to clients without ethnic or social prejudices
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities
Ability to utilize a range of interventions to work with clients with varying needs and levels of functioning
Flexibility to work irregular hours
Willingness to function as a team member
Computer skills required
Must pass all required background clearances in accordance with agency, County, State, and federal standards
CPR/First Aid certification required within 90 days of employment
Completion and maintenance of all required training and health clearances
Teamwork skills
Oral and written communication skills
Ability to assist other people
Organizational skills
Analytical and decision-making ability
Ability to lift and move up to 50 pounds
Ability to stand, walk, bend, stoop, and sit frequently
Ability to kneel occasionally
Ability to climb stairs regularly
Physically able to safely maneuver weight distribution of a client in an emergency situation

Benefits

Comp & perks

Full-time employees working 30 or more hours a week are eligible for paid holidays
Vacation
Sick pay
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance coverage