Swing Support Staff

Volunteers of America Northern California and Northern Nevada

. Explain program rules and regulations to residents and facilitate observance of the rules .

Posted 9/29/2026full-timeReno • Nevada • United StatesLead💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and organizational skills while providing support to participants in a residential setting. Capable of crisis de-escalation and maintaining safety and security standards, with a focus on teamwork and participant development.

Highest-signal resume keywords

Crisis De-EscalationCPR and First Aid CertificationOral and Written Communication SkillsOrganizational SkillsTeamwork Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clerical DutiesDaily ReportingHousekeeping TasksSafety and Security ChecksMeal CoordinationProperty ManagementEmergency AssistanceClient DocumentationIntervention TechniquesPhysical Maneuvering

Soft Skills

FlexibilityAnalytical AbilityDecision-MakingEmpathyPositive Role Modeling

Tools & Technologies

Computer Skills

Certifications & Qualifications

CPR and First Aid TrainingAnnual T.B. Testing

Industry Keywords

HomelessnessSubstance AbuseYoung AdultsDisabilitiesSafety Standards

About the role

Key responsibilities & impact

Explain program rules and regulations to residents and facilitate observance of the rules
Coordinate meal preparation and service, bed/sleeping assignments, showers, laundering, and other daily routines
Provide awake shift coverage and maintain ground security
Conduct hourly safety and security checks
De-escalate crises and provide emergency assistance to participants and co-workers
Maintain daily reports and statistical information
Perform housekeeping and maintenance tasks and prepare dorm areas
Respond to participant questions and concerns
Perform clerical duties, including answering telephones, recording messages, and filing
Manage and inventory participant property and provide property upon request
Maintain property safety and security and post removal notices for unattended belongings
Document client concerns and infractions, and complete shift logs, observation logs, and incident reports
Oversee linen documentation, restrooms/showers, laundry facilities, equipment, and supplies
Notify management of workflow problems and resource needs
Communicate with program staff, supervisors, service providers, and government representatives
Assist with orientation and training of new employees
Support fire, safety, and health standards
Process, assign, and distribute participant mail
Support participant development plans and notify staff of pertinent issues
Role model positive behavior to help clients work toward self-sufficiency
Attend staff meetings and assigned training and complete required certifications

Requirements

What you’ll need

Demonstrated ability to communicate and comprehend oral and written instructions
Ability to provide services to participants without ethnic or social prejudices
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and persons with disabilities
Ability to utilize a range of interventions to work with participants with varying needs and levels of functioning
Flexibility to work irregular hours
Ability to function as a team member
Computer skills
CPR and First Aid training within ninety (90) days of employment, with re-certification as necessary
Annual T.B. testing
Must undergo a criminal background check
Teamwork skills
Oral and written communication skills
Ability to de-escalate crises and assist residents and staff in emergencies
Organizational skills
Analytical and decision-making ability
Ability to lift and move up to 30 pounds
Physically able to safely maneuver the weight distribution of a client in an emergency
Ability to stand, walk, bend, stoop, and sit frequently
Ability to kneel occasionally
Ability to climb stairs as needed
A valid Nevada driver’s license is preferred

Benefits

Comp & perks

Paid holidays
Vacation
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance coverage
Certified Great Place to Work