Variable Hour Support Staff – Day or Swing Shift

Volunteers of America Northern California and Northern Nevada

. Explain program rules and regulations to residents and facilitate observance .

Posted 10/30/2026full-timeSparks • Nevada • United StatesLead💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills, both oral and written, while providing support to participants in crisis situations. Capable of maintaining safety and security, coordinating daily routines, and adhering to ethical standards and program guidelines.

Highest-signal resume keywords

CPR CertificationFirst Aid CertificationCrisis De-escalationTeamwork SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer SkillsClerical DutiesIncident ReportingWellness ChecksHousekeepingMeal CoordinationInventory ManagementEmergency ResponseSafety ChecksParticipant Support

Soft Skills

Communication SkillsFlexibilityAnalytical AbilityDecision-Making AbilityInterpersonal Skills

Certifications & Qualifications

CPR CertificationFirst Aid Certification

Industry Keywords

HomelessnessSubstance AbuseCrisis ManagementParticipant DevelopmentEthical Standards

About the role

Key responsibilities & impact

Explain program rules and regulations to residents and facilitate observance
Coordinate meal preparation/service, bed and sleeping assignments, showers, laundering, and daily routines
Provide awake-shift coverage and maintain an engaging presence and ground security
Conduct wellness, safety, sanitation, and security checks
Maintain daily reports, shift logs, observation logs, and incident reports
Perform housekeeping, laundry, cleaning, maintenance, and room/dorm preparation
Respond to participant questions and concerns
Perform clerical duties including answering telephone, email correspondence, computer applications, recording messages, sorting mail, and filing
Coordinate, inventory, store, and provide participant property
Maintain linen documentation, inventory, restrooms, showers, laundry facilities, equipment, and supplies
De-escalate crises and respond appropriately to emergencies
Communicate workflow problems, resource needs, participant concerns, and infractions to management and staff
Adhere to staffing schedules, ethical standards, confidentiality laws, and program guidelines
Assist with training and development of new staff
Assist participants in the boutique with clothing and personal items; sort and restock donations
Support inclement-weather overflow and warming-center operations
Support participant development plans and role-model positive behavior
Attend staff meetings and assigned training

Requirements

What you’ll need

Demonstrated ability to communicate and comprehend oral and written instructions
Ability to provide services to participants without ethnic or social prejudices
General knowledge of issues and challenges unique to homelessness, substance abuse, families in crisis, young adults, minorities, and persons with disabilities
Ability to utilize a range of interventions to work with participants with varying needs and levels of functioning
Flexibility to work irregular hours
Ability to function as a team member
Computer skills required
CPR and First Aid training within ninety (90) days of employment, with re-certification as necessary
Must undergo a criminal background check
Teamwork skills
Oral and written communication skills
Ability to de-escalate crisis situations and assist residents and staff in emergency situations
Organizational skills
Analytical and decision-making ability
Ability to lift and move up to 30 pounds
Physically able to safely maneuver the weight distribution of a client in an emergency situation
Ability to stand, walk, bend, stoop, and sit frequently
Ability to kneel occasionally
Ability to climb stairs as needed
Ability to maneuver quickly in emergency situations to assist clients as needed

Benefits

Comp & perks

CPR and First Aid training within ninety (90) days of employment
Required certifications, including CPR and First Aid