Variable Hour Support Staff

Volunteers of America Northern California and Northern Nevada

. Explain program rules and regulations to residents and facilitate observance of the rules .

Posted 9/28/2026part-timeSparks • Nevada • United StatesLead💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and organizational skills while providing support to participants in crisis situations. Capable of maintaining safety and security standards, performing clerical duties, and assisting with training and development of staff.

Highest-signal resume keywords

CPR CertificationFirst Aid CertificationCrisis De-escalationTeamwork SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clerical DutiesIncident ReportingInventory ControlWellness ChecksHousekeeping TasksEmergency ResponseSafety ChecksMeal CoordinationDocumentationClient Support

Soft Skills

Organizational SkillsAnalytical AbilityFlexibilityInterpersonal SkillsEmpathy

Tools & Technologies

Computer ApplicationsEmail CorrespondenceTelephone Systems

Certifications & Qualifications

CPR CertificationFirst Aid Certification

Industry Keywords

HomelessnessSubstance AbuseCrisis ManagementParticipant DevelopmentSafety Standards

About the role

Key responsibilities & impact

Explain program rules and regulations to residents and facilitate observance of the rules
Coordinate meal preparation/service, bed and sleeping assignments, showers, laundering, and other daily routines
Provide awake-shift coverage and maintain an engaging presence and ground security
Conduct regular wellness, safety, sanitation, and hourly security checks as designated
Maintain daily, shift, observation, and incident reports
Perform housekeeping, laundry, cleaning, maintenance, room, dorm, and staff-area preparation tasks
Respond to participant questions and concerns
Perform clerical duties including telephone answering, email correspondence, computer applications, message recording, mail sorting, and filing
Coordinate, inventory, store, and provide participant property; post removal notices for unattended belongings
Maintain linen documentation, inventory control, restrooms, showers, laundry facilities, equipment, and supplies
Document and report client concerns and infractions affecting program security
De-escalate crises and respond appropriately to emergencies
Communicate with on-site staff, managers, service providers, and county/state/city representatives
Assist with training and development of new staff and identify ongoing training needs
Support fire, safety, health, ethical, confidentiality, and operational standards
Assist participants in the boutique with clothing and personal items; sort, organize, restock, and document donations
Support inclement-weather overflow and warming-center operations
Support VOA staff and Washoe County case management staff with participant development
Role-model positive behavior and support residents toward self-sufficiency
Attend staff meetings and assigned training and complete required certifications

Requirements

What you’ll need

Demonstrated ability to communicate and comprehend oral and written instructions
Ability to provide services to participants without ethnic or social prejudices
General knowledge of issues and challenges unique to homelessness, substance abuse, families in crisis, young adults, minorities, and persons with disabilities
Ability to utilize a range of interventions to work with participants with varying needs and levels of functioning
Flexibility to work irregular hours
Ability to function as a team member
Computer skills required
CPR and First Aid training within ninety (90) days of employment, with re-certification as necessary
Must undergo a criminal background check
Teamwork skills
Oral and written communication skills
Ability to de-escalate crisis situations and assist residents and staff in emergency situations
Organizational skills
Analytical and decision-making ability
Lift and move up to 30 pounds
Physically able to safely maneuver the weight distribution of a client in an emergency situation
Stand, walk, bend, stoop, and sit frequently
Kneel occasionally
Climb stairs as needed
Ability to maneuver quickly in emergency situations to assist clients as needed

Benefits

Comp & perks

Certified Great Place to Work
CPR and First Aid training/certification provided within ninety (90) days of employment
Variable-hour Day or Swing Shift positions