Volunteers of America Western Washington

Counselor

• Provide crisis intervention, suicide prevention, information, referrals, and brief supportive counseling to individuals contacting the 988 Suicide and Crisis Lifeline by phone
• Work remotely and interact with clients exclusively by telephone
• Support clients at risk for suicide using Lifeline Best Practices
• Conduct thorough safety assessments
• Offer validation and emotional support
• Develop safety plans
• Initiate emergency interventions or mandated reporting when necessary
• Refer callers to regional crisis lines when appropriate
• Manage client interactions to provide appropriate, efficient, and effective support
• Adhere to HIPAA confidentiality and mandated reporting requirements, including Emergency Services Interventions, CPS/APS referrals, and Tarasoff Duty to Warn
• Consult with peers and supervisors on compliance and imminent-risk issues
• Document all client interactions accurately, ethically, and efficiently
• Meet or exceed established key performance goals and adapt to new expectations
• Use current technologies to communicate with clients and community members
• Use Microsoft Teams to collaborate with peers and supervisors
• Participate in staff meetings and training sessions
• Provide backup support to other Regional Crisis Line and 988 programs as required

Crisis Counselor I