GC Crisis Counselor

Volunteers of America Western Washington

. Deliver crisis intervention, suicide prevention, and brief supportive counseling to individuals experiencing emotional distress .

Posted 10/10/2026full-timeRemote • Washington • United StatesJunior💰 $25 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis intervention, suicide prevention, and mental health counseling, with a strong focus on client assessments and documentation. Proficient in using technology for effective client engagement and maintaining high performance standards in a healthcare environment.

Highest-signal resume keywords

Crisis InterventionMotivational InterviewingClient AssessmentElectronic Medical Records DocumentationAgency Affiliated Counselor Registration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis InterventionSuicide PreventionClient AssessmentMotivational InterviewingActive ListeningDocumentation in Electronic Medical RecordsProblem-SolvingInformation GatheringTyping Speed of 35 WPM or HigherMultitasking

Soft Skills

Superior Communication SkillsCoaching and MentoringIntegrityRespectAccountability

Tools & Technologies

Healthcare Contact Center TechnologiesClient Engagement TechnologiesInternet Speed Requirements

Certifications & Qualifications

Agency Affiliated Counselor Registration

Industry Keywords

Mental Health CounselingCrisis LineHealthcareClient InteractionPerformance Indicators

About the role

Key responsibilities & impact

Deliver crisis intervention, suicide prevention, and brief supportive counseling to individuals experiencing emotional distress
Conduct client assessments in alignment with regional and program policies and procedures
Manage client interactions to provide appropriate, timely, and efficient support tailored to client needs
Maintain accurate and efficient documentation of client interactions
Achieve or exceed key performance indicators defined by program goals
Use current technologies to engage effectively with clients and community members
Provide professional assessments, consultations, and service coordination
Triage requests for face-to-face mental health evaluations and dispatch appropriate teams
Participate in staff meetings and local and regional training sessions
Mentor and coach new staff
Provide backup coverage for other Regional Crisis Line and 988 programs as needed
Contribute to an environment focused on integrity, respect, and accountability
Perform other duties as assigned

Requirements

What you’ll need

A bachelor’s degree in psychology, social work, or related field required
At least one (1) year of experience in a healthcare contact center and/or in mental health counseling
Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment
Passing a typing test with a score of 35 WPM or higher
Fluency in English (oral and written)
Proficiency in Motivational Interviewing and active listening
Strong problem-solving and information-gathering skills
Superior communication skills to convey information clearly and effectively
Ability to multitask, including talking and typing simultaneously
Efficiency in documenting notes in electronic medical records
Minimum home internet speed of 100Mbps download and 10Mbps upload
Recent internet speed test result required as proof
Secured wired ethernet connection required; WiFi is not allowed
Satellite internet providers such as HughesNet, Starlink, or Visat are not supported

Benefits

Comp & perks

Vacation up to 200 hours
Sick time up to 108.64 hours
9 paid holidays per year + 2 paid floating holidays
Medical, Dental, and Vision
Health Savings Account (HSA)
Flexible Savings Account (FSA) medical & dependent care
Free Employee Assistance program
403(b) Retirement Plan matching
Professional Development opportunities