Case Coordinator, Family Supports

VON Canada

. Develop and support individual support plans for clients with developmental disabilities receiving residential support from the Family Home Program .

Posted 11/9/2026full-timeLondon • CanadaMid-LevelSenior💰 CA$28 - CA$29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and supporting individualized care plans for clients with developmental disabilities, utilizing comprehensive assessment tools and methodologies. Strong ability to collaborate with community resources and stakeholders while maintaining compliance with privacy standards.

Highest-signal resume keywords

Case Management ExperienceComprehensive Assessment SkillsCommunity Resource KnowledgeLeadership And Team-Building SkillsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InterRAI CHASupports Intensity ScaleClinical Assessment ProtocolsClient Assessment Data InterpretationBudget ManagementTherapeutic Rapport DevelopmentEmergency Response SkillsAssessment Tool CompetencyProgram Outcome Data ReportingConfidentiality Maintenance

Soft Skills

Attention To DetailRapport BuildingRelationship ManagementTime ManagementOrganizational Skills

Tools & Technologies

Windows OSMicrosoft Office

Certifications & Qualifications

Current Driver's LicenseCriminal Records CheckVulnerable Sector SearchChild Abuse Registry Check

Industry Keywords

Developmental DisabilitiesHome And Community CareSocial ServicesClient Support PlansCommunity Relationships

About the role

Key responsibilities & impact

Develop and support individual support plans for clients with developmental disabilities receiving residential support from the Family Home Program
Review and assess client needs related to all aspects of support plans
Interpret and complete standardized assessment tools including interRAI CHA, Supports Intensity Scale, and Application for Developmental Services
Complete client assessments using conversation-based methodology
Develop and conduct comprehensive therapeutic rapport
Identify and prioritize environmental risks to client health and safety
Develop comprehensive care plans by interpreting Clinical Assessment Protocols
Facilitate access to client-identified services and appropriate community resources
Make referrals to community and health resources
Consult with care partners, with client consent, to align on needs and interventions
Monitor client progress and adjust care plans
Review care plan expenditures and support clients in managing client care budgets
Access and review assessments
Collect and report program outcome data to the Manager as required by the funder
Maintain compliance with privacy policies and personal information protection standards
Represent providers, stakeholders, agencies, and service providers professionally to clients
Mediate and problem-solve with multiple parties in varied contexts
Coordinate and provide Family Home support for an assigned caseload
Ensure referrals and support are provided in emergency and urgent situations
Participate in screening and matching new Family Home Providers
Collaborate with administrative, community support, home care staff, regional partners, healthcare providers, and agencies

Requirements

What you’ll need

University Degree or College Diploma in Health or Social Services field
Minimum of 3 years related experience in a home and community care organization or social services program
Experience in case management and building external and community relationships
Experience completing validated common assessment tools and maintaining competency
Broad working knowledge of community resources and services within the defined catchment area
Knowledge and skills in comprehensive assessment
Working with volunteers and seniors an asset
Strong attention to detail and accuracy
Verbal, written, and listening communication skills
Rapport building and relationship management skills
Computer proficiency in Windows OS and Microsoft Office programs
Ability to interpret client assessment data
Ability to manage multiple tasks, prioritize, meet deadlines, and work under pressure
Knowledge of social and developmental service sectors may be required
Leadership and team-building skills
Ability to educate clients and families on available program resources
Strong time management and organizational skills
Ability to work independently and as part of a team
Ability to accept and facilitate change
Ability to maintain confidentiality
Available for weekend assessment coverage
Access to a personal vehicle for business use
Current driver's license and proof of vehicle insurance
Current and original satisfactory Criminal Records Check
Vulnerable Sector Search and/or Child Abuse Registry Check may be required
Ability to work flexible hours, including evenings and weekends
Ability to respond to emergency client situations 24/7 (on call)
Ability to use Personal Protective Equipment (PPE) as required

Benefits

Comp & perks

Accessibility accommodations for candidates with disabilities
Equity, diversity, and inclusion commitment
Integrated community care workplace
Personal protective equipment provided or required as applicable