VON Canada

Case Coordinator

• Provide clients with comprehensive assessments and ensure a high-quality client experience
• Develop comprehensive care plans in consultation with clients and caregivers
• Support clients and caregivers in managing care budgets and required resources
• Interpret and complete standardized assessment tools, including interRAI CHA, Supports Intensity Scale, and Application for Developmental Services
• Complete client assessments using conversation-based methodology
• Build therapeutic rapport with clients
• Identify and prioritize environmental risks affecting client health and safety
• Facilitate access to client-identified services and appropriate community resources
• Make referrals to community and health resources
• Consult with care partners on service plans, client needs, and interventions
• Monitor client progress and adjust care plans as required
• Review care plan expenditures and support clients in managing budgets
• Collect and report relevant program outcome data to the Manager and funder
• Maintain privacy, confidentiality, and information-protection standards
• Represent providers, stakeholders, community agencies, and service providers professionally to clients
• Mediate and problem-solve with multiple parties
• Promote VON goals, values, and integrated community care
• Promote a safe and healthy workplace and comply with occupational health and safety requirements
• Collaborate with staff and regional partners in team-based service delivery
• Work from a home office and in the community 2–3 times per week to complete assessments
• Travel to the Trenton office and Kingston area as needed

Case Coordinator, SMILE Program