Case Coordinator, SMILE Program

VON Canada

. Provide clients with comprehensive assessments and ensure a high-quality client experience .

Posted 9/18/2026full-timeGananoque • CanadaMid-LevelSenior💰 CA$27 - CA$29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in comprehensive client assessments, care plan development, and case management within health and social services. Proficient in utilizing standardized assessment tools and fostering community relationships to enhance client care and resource access.

Highest-signal resume keywords

Comprehensive AssessmentCase ManagementCommunity Resource KnowledgeAnalytical SkillsLeadership and Team Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InterRAI CHASupports Intensity ScaleApplication for Developmental ServicesClient Assessment Data InterpretationBudget ManagementCare Plan DevelopmentValidated Assessment ToolsWindows OS ProficiencyMicrosoft Office ProficiencyTime Management

Soft Skills

Building Therapeutic RapportProblem-SolvingOrganizational SkillsAbility to Work IndependentlyAbility to Facilitate Change

Certifications & Qualifications

Current Driver’s LicenseCriminal Records CheckVulnerable Sector SearchChild Abuse Registry Check

Industry Keywords

Home and Community CareSocial ServicesClient ExperienceOccupational Health and SafetyIntegrated Community Care

About the role

Key responsibilities & impact

Provide clients with comprehensive assessments and ensure a high-quality client experience
Develop comprehensive care plans in consultation with clients and caregivers
Support clients and caregivers in managing care budgets and required resources
Interpret and complete standardized assessment tools, including interRAI CHA, Supports Intensity Scale, and Application for Developmental Services
Complete client assessments using conversation-based methodology
Build therapeutic rapport with clients
Identify and prioritize environmental risks affecting client health and safety
Facilitate access to client-identified services and appropriate community resources
Make referrals to community and health resources
Consult with care partners on service plans, client needs, and interventions
Monitor client progress and adjust care plans as required
Review care plan expenditures and support clients in managing budgets
Collect and report relevant program outcome data to the Manager and funder
Maintain privacy, confidentiality, and information-protection standards
Represent providers, stakeholders, community agencies, and service providers professionally to clients
Mediate and problem-solve with multiple parties
Promote VON goals, values, and integrated community care
Promote a safe and healthy workplace and comply with occupational health and safety requirements
Collaborate with staff and regional partners in team-based service delivery
Work from a home office and in the community 2–3 times per week to complete assessments
Travel to the Trenton office and Kingston area as needed

Requirements

What you’ll need

University Degree or College Diploma in Health or Social Services field
Minimum of 3 years related experience in a home and community care organization or social services program
Experience in case management and building external and community relationships
Experience completing validated common assessment tools and maintaining competency
Broad working knowledge of community resources and programs within the defined catchment area
Knowledge and skills in comprehensive assessment
Computer proficiency in Windows OS and Microsoft Office programs
Analytical skills and ability to understand and interpret client assessment data
Ability to manage multiple tasks, prioritize, meet deadlines, and work under pressure
Knowledge of social and developmental service sectors may be required
Skills in leadership and team building
Ability to educate clients and families on available program resources
Strong time management and organizational skills
Ability to work independently and as part of a team
Ability to accept and facilitate change
Ability to maintain confidentiality
Available for weekend assessment coverage
Access to a personal vehicle for business use
Current driver’s license and proof of vehicle insurance
Current and original satisfactory Criminal Records Check
Vulnerable Sector Search and/or Child Abuse Registry Check may be required
Ability to use required Personal Protective Equipment (PPE)

Benefits

Comp & perks

Hybrid remote work arrangement
Full-time, regular employment
Access to a personal vehicle for business use
Accessibility accommodations for candidates with disabilities
Equity, diversity, and inclusion commitment
Personal protective equipment may be provided/required