Client Service Associate – Planning & Scheduling

VON Canada

. Coordinate nursing and home support visits with clients using scheduling software and digital tools .

Posted 11/12/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$18 - CA$21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in scheduling and logistics management within a healthcare environment, ensuring continuity of care and effective communication with clients and service providers. Capable of utilizing digital tools and software to coordinate nursing and home support visits while maintaining confidentiality and adhering to operational guidelines.

Highest-signal resume keywords

Scheduling Software ProficiencyHealthcare Environment ExperienceCustomer Service ExperienceOffice Administration CertificateCriminal Records Check

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scheduling CoordinationDatabase ManagementMedical TerminologyLogistics ManagementAdministrative Duties

Soft Skills

Effective CommunicationCollaborationProblem-SolvingAdaptabilityAttention to Detail

Tools & Technologies

MS Office ProgramsOutlookFaxing SoftwareAlayaCare

Certifications & Qualifications

Office Administration CertificateMedical Terminology Certificate

Industry Keywords

Continuity of CareClient ReferralsConfidential Information ProtectionUnionized EnvironmentPersonal Protective Equipment

About the role

Key responsibilities & impact

Coordinate nursing and home support visits with clients using scheduling software and digital tools
Assign visits to nurses and home support workers based on local geography and client needs
Ensure continuity of care and follow guidelines and planning procedures
Receive and process client referrals and updates
Respond to phone inquiries from clients, doctors, service providers, and other agencies
Manage advanced plans and make daily scheduling adjustments for sick calls, client cancellations, and new client admissions
Perform administrative duties
Collaborate with team members and management to maintain adequate staffing levels
Forecast staffing needs for the week
Support clients, nurses, and home support workers to ensure high-quality care
Meet daily and weekly scheduling deadlines in a fast-paced environment
Protect confidential information about clients, colleagues, suppliers, and VON's operations
Perform other duties as assigned

Requirements

What you’ll need

High school diploma required
University or college education preferred
Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
Proficiency in MS Office programs, Outlook, faxing software, and database management
Experience in a logistics or scheduling environment
Familiarity with scheduling software such as AlayaCare is an asset
Experience in a healthcare environment is advantageous
Previous customer service experience in a contact center environment is an asset
Experience in a unionized environment is a benefit
A current and original copy of a satisfactory Criminal Records Check
The use of Personal Protective Equipment (PPE) may be required
Ability to work days, evenings, and weekends
Ability to perform physical activities including lifting, carrying, bending, reaching, kneeling, walking, sitting, standing, climbing stairs, and fine hand movements
Ability to protect confidential information

Benefits

Comp & perks

Competitive salaries
Vacation time
Paid statutory holidays
Tiered Benefits (health, dental, LTD) for eligible employees
Employee Assistance Program
Defined Benefit Pension Plan with company contribution for eligible employees
Work-life balance from structured schedules
Comprehensive orientation program
Opportunities for skill development, eLearning, and career advancement
Exposure to new health care technology