Senior Director, BSS Engineering – Product

Vonage

. Lead the global BSS engineering organization, owning architecture, delivery, quality, resilience, technical standards, and platform performance across core BSS systems .

Posted 10/23/2026full-timeRemote • United StatesSenior💰 $240,000 - $318,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in BSS engineering and product management, with a focus on architecture, delivery, and quality across global telecommunications platforms. Proven ability to translate complex business requirements into actionable product roadmaps while leveraging AI and automation for enhanced operational efficiency.

Highest-signal resume keywords

BSS Engineering LeadershipProduct OwnershipAI-Enabled AutomationCloud Communications ExpertiseGeographically Distributed Team Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BSS Domain ExpertiseAPI-Led ArchitectureData ImprovementRelease PlanningIntegration ManagementBilling SystemsSubscription ManagementUsage-Based ChargingTechnical StandardsPlatform Performance

Soft Skills

Stakeholder CommunicationGovernance EstablishmentTeam DevelopmentRisk ManagementPrioritization

Tools & Technologies

AmdocsOracle CommunicationsCSGiNetCrackerZuoraSalesforce CPQ

Industry Keywords

TelecommunicationsCPaaSUCaaSCCaaSEnterprise SaaS

Tech Stack

Tools & technologies

CloudOracle

About the role

Key responsibilities & impact

Lead the global BSS engineering organization, owning architecture, delivery, quality, resilience, technical standards, and platform performance across core BSS systems
Define engineering practices across solution design, integration, release management, test automation, observability, and technical debt management
Ensure BSS platforms support scale, availability, security, compliance, and the needs of a multi-product, multi-region commercial model
Own the BSS product strategy and roadmap, prioritizing capabilities against commercial, customer, operational, regulatory, and finance needs
Translate business requirements into a clear product backlog across billing, rating, mediation, ordering, CPQ, revenue management, customer lifecycle management, and related integrations
Establish governance, prioritization forums, success measures, and communication rhythms, including AI-enabled insight and automation
Lead and develop a global BSS Engineering and Product team, including engineering managers, product owners, platform leads, architects, and delivery specialists
Run operating cadence across roadmap planning, delivery governance, platform health, stakeholder prioritisation, risk management, and product delivery progress
Build organisational capability through hiring, succession planning, team structure design, globally distributed delivery, and AI enablement

Requirements

What you’ll need

Senior BSS engineering and product leadership experience in global telecommunications, CPaaS, cloud communications, or enterprise SaaS
Deep BSS domain expertise, including platforms such as Amdocs, Oracle Communications, CSGi, NetCracker, Zuora, Optiva, Salesforce CPQ, or equivalent
Experience leading BSS platform delivery, including migrations, integrations, data improvement, release planning, and API-led or cloud-native architectures where appropriate
Strong product ownership capability, with experience translating commercial, finance, regulatory, operational, and customer needs into a clear roadmap and measurable outcomes
Experience leading geographically distributed engineering, product, architecture, and delivery teams in a matrixed environment
Track record of using AI, automation, or data-driven tooling to improve productivity, quality, and platform outcomes
Experience in CPaaS, UCaaS, CCaaS, or Tier 1/Tier 2 telecommunications
Experience with API monetisation, partner billing, usage-based charging, subscription management, or digital self-service

Benefits

Comp & perks

Medical, Dental & Vision Insurance
401(k)
Ericsson Care Line
Discretionary Time Off (DTO)/Hourly Paid Time Off (PTO)
Volunteer Time (VTO)
Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.