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Vonage

Senior Director, BSS Transformation

Vonage

. Define and own the BSS transformation roadmap aligned to Vonage's commercial, operational and customer experience ambitions .

Posted 11/6/2026full-timeRemote • PolandSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading large-scale BSS transformation initiatives, with a strong focus on strategy development, governance establishment, and stakeholder alignment. Proficient in end-to-end business process transformation, systems migration, and integration within high-volume transactional technology environments.

Highest-signal resume keywords
BSS Transformation LeadershipEnd-To-End Business Process TransformationGovernance EstablishmentStakeholder AlignmentSystems Migration Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
BSSOSSLead-To-CashBillingRatingCRMIdentityAPIsIntegration ArchitectureBusiness Process Re-Engineering
Soft Skills
Influencing Without AuthorityStrategic ThinkingChange ManagementCollaborationCommunication
Tools & Technologies
Enterprise SaaSAnalyticsScaled Agile DeliveryProduct Operating ModelsTransformation Governance
Industry Keywords
TelecomsCPaaSUCaaSHigh-Volume Transactional TechnologyPlatform Consolidation

About the role

Key responsibilities & impact
  • Define and own the BSS transformation roadmap aligned to Vonage's commercial, operational and customer experience ambitions
  • Translate business needs across lead-to-cash, billing, rating, identity, account management, data and platform services into clear priorities and design principles
  • Challenge legacy ways of working and drive toward a simpler, more scalable and better-integrated future-state BSS landscape
  • Establish and lead transformation governance, controls and decision-making mechanisms
  • Maintain connectivity with operational teams on migration, adoption and change impacts while separating transformation from BAU
  • Partner with the Sr. Director of BSS to manage legacy scope and prevent net-new functionality from being added to legacy systems
  • Own the transformation budget, including forecasting, spend tracking and investment alignment
  • Own risk identification, mitigation planning and escalation across workstreams
  • Partner with Product, Engineering, Architecture, Operations, Finance, Sales and Commercial teams to align scope, sequencing, dependencies and delivery outcomes
  • Act as the senior business and product voice for the transformation
  • Lead vendor evaluation, including RFPs/RFIs, evaluation criteria, response coordination and structured selection
  • Validate vendor capabilities, integration feasibility and technical fit before platform commitments
  • Identify, document and roll out end-to-end process changes supporting future-state BSS capabilities

Requirements

What you’ll need
  • Senior experience leading large-scale BSS, OSS, lead-to-cash, billing, rating, CRM, identity or platform-services transformation programmes
  • Ability to shape strategy, establish governance, align senior stakeholders, and turn ambiguous needs into clear priorities
  • Hands-on experience in end-to-end business process transformation and re-engineering across multiple stakeholder groups, including change and adoption of ownership
  • Strong understanding of enterprise SaaS and back-office systems: CRM, billing, rating, analytics, identity, APIs and integration architecture
  • Proven ability to make trade-offs across scope, sequencing, investment, risk, technical debt and business value
  • Credible with senior technical, product, commercial and operational stakeholders; able to influence without direct line authority
  • Background in telecoms, CPaaS, UCaaS, SaaS or other high-volume transactional technology environments
  • Experience with systems migration, platform consolidation, acquisition integration or business process re-engineering
  • Familiarity with scaled agile delivery, product operating models, transformation governance, data models, APIs and integration patterns

Benefits

Comp & perks
  • Medical Insurance: Allianz
  • Life Insurance: Uniqa
  • Glasses Reimbursement
  • Kafeteria: My Benefit
  • Ericsson Care Line
  • Discretionary Time Off (DTO)/Hourly Paid Time Off (PTO)
  • Volunteer Time (VTO)
  • Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.