Customer Success Manager

Vontier

. Serve as strategic advisor to executive customer stakeholders .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $79,300 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on strategic account planning, relationship building, and driving customer engagement and retention. Proficient in analyzing customer data to recommend performance improvements and align solutions with business objectives.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementSaaS Environment ExperienceForecourt/Dispenser Remote ManagementPoint-of-Sale Technology

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Success PlansRisk IdentificationPerformance AnalysisBusiness InsightsCross-Sell OpportunitiesUpsell OpportunitiesTrend AnalysisProcess Improvement

Soft Skills

Relationship BuildingMentoringCommunicationStrategic Advising

Tools & Technologies

CRM Tools

Industry Keywords

Enterprise CustomersDigital TransformationOperational PrioritiesCustomer AdvocacyCompliance Management

About the role

Key responsibilities & impact

Serve as strategic advisor to executive customer stakeholders
Align Invenco by GVR solutions with customers’ long-term business objectives, digital transformation initiatives, and operational priorities
Develop and execute customer success plans for assigned strategic accounts
Identify risks, opportunities, and measurable outcomes to drive retention, expansion, and customer advocacy
Build and maintain relationships with key customer stakeholders
Serve as primary point of contact across Invenco by GVR solutions
Lead strategic business reviews and executive-level customer meetings
Provide account insights, performance updates, and recommendations
Keep internal stakeholders informed of account health and priorities
Act as escalation point for assigned accounts and coordinate cross-functional resolution
Represent customer needs and partner with Product, Engineering, Commercial, Support, and Operations teams
Provide Voice of Customer feedback, trend analysis, and business insights to Product Management
Analyze customer operational and business data and recommend performance improvements
Drive adoption, engagement, and success planning to achieve customer business outcomes
Identify and drive expansion, cross-sell, and upsell opportunities
Share best practices, mentor team members, and contribute to process improvement

Requirements

What you’ll need

5+ years of demonstrated experience working with a software company in a customer success manager, account management, marketing, or technology role
5+ years of experience supporting enterprise / Tier 1 customers
Forecourt/Dispenser Remote Management, Compliance Management, and Point-of-Sale technology experience preferred
SaaS environment experience with CRM tools is a plus
Bachelor’s degree preferred but not required
Master’s degree preferred but not required
Up to 20% travel

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Family planning programs through Maven Clinic
Livongo diabetes management support
Women’s health coverage
Adult and elder care support
Paid parental leave
401(k) plan with matching company contributions
Paid time off up to 15 days each year
13 paid holidays, including 3 floating holidays
Paid sick leave
Personal growth and continuous learning opportunities
Work-life balance
Collaborative and inclusive work environment