Account Manager

VORTEX

. Manage and grow existing house accounts with the Business Development team .

Posted 11/4/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B relationships, logistics, and supply chain management while maintaining high customer retention and satisfaction. Proficient in analyzing performance metrics and collaborating with cross-functional teams to optimize service delivery.

Highest-signal resume keywords

Bachelor's Degree In Business Administration1+ Years Experience In LogisticsProven Record In B2B Relationship ManagementKnowledge Of Freight ForwardingProficiency In Microsoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementMaterials PlanningPurchasingAnalytical SkillsProblem-Solving SkillsUnderstanding Of EDI SystemsPerformance ReportingKnowledge Of International Trade RegulationsUnderstanding Of Profit MarginsQuoting Processes

Soft Skills

Strong Interpersonal SkillsNetworking SkillsPresentation SkillsHighly OrganizedProactive Work Ethic

Industry Keywords

B2B RelationshipsCustomer LoyaltyFreight VolumeOn-Time PerformanceBooking CompliancePartial LoadsExpedited Freight ServicesAutomotive ExperienceMexican CustomsClient Visits

About the role

Key responsibilities & impact

Manage and grow existing house accounts with the Business Development team
Identify opportunities for expedited services, new lanes, northbound freight, and partial loads
Foster long-term customer loyalty and trust
Identify competitor activity and service issues, and collaborate with senior leadership on corrective actions
Schedule and conduct in-person customer visits at least 3–4 times annually
Cultivate relationships with key decision-makers
Serve as the primary liaison between customers and the Customer Service Department
Conduct monthly calls to all house accounts
Maintain a minimum of 20 face-to-face meetings per month
Develop an understanding of clients’ purchasing, logistics, and planning functions
Maintain an updated geographic directory for all accounts
Prepare and deliver On-Time Performance (OTP) and Booking Compliance reports
Track Long-Term Agreement expiration dates and initiate renewals
Monitor route consistency and address service lapses
Manage claim resolutions and escalate persistent issues
Assist with collections for overdue accounts when required
Spend 50% or more of the time making in-person customer visits
Communicate with Customer Service, Operations, and Finance
Participate in operational meetings and share client feedback
Understand profit margins and quoting processes to support competitive pricing
Work with the sales team on Share of Wallet opportunities
Maintain 100% retention of assigned house accounts
Increase freight volume per account and maintain account KPIs

Requirements

What you’ll need

Bachelor’s degree in Business Administration, International Trade, Logistics, Supply Chain Management, or a related field (or equivalent work experience)
1+ years of experience in materials, materials planning, logistics, or purchasing/procurement
Proven record of accomplishment in maintaining and expanding B2B relationships
Experience with Mexican customs and international trade regulations is highly preferred
Automotive Experience is a plus
Reliable automobile to visit customers each week
Strong interpersonal, networking, and presentation skills
Ability to make prompt, informed decisions under pressure
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Strong analytical and problem-solving skills
Highly organized with strong attention to detail
Proactive, optimistic, and self-motivated work ethic
Ability to travel as needed for client visits
Knowledge of freight forwarding, partial loads, and expedited freight services
An asset to have experience understanding of EDI systems and performance reporting
An asset having logistics and/or materials planning and purchasing for a manufacturing operation

Benefits

Comp & perks

Clear pathway to advance into Senior Account Manager roles and other management positions
Opportunities for professional development and career advancement within the company
Collaborative and supportive environment
Opportunity to grow with a fast-growing logistics company
Collaborate closely with leaders across multiple departments and regions
Dynamic and collaborative team environment
Quarterly bonus plan; Account Managers are rewarded every quarter for maintaining and growing their book of business
Phone allowance
Car allowance