VORTEX

Account Manager

• Manage overall satisfaction, growth, and retention of assigned accounts
• Identify new business opportunities, including expedited services, new lanes, northbound freight, and partial loads
• Strengthen client relationships and ensure effective communication between customers and internal teams
• Identify competitor activity and service issues and collaborate with senior leadership on corrective actions
• Schedule and conduct in-person customer visits at least 3–4 times annually and additional meetings as needed
• Cultivate relationships with key decision-makers
• Serve as the primary liaison between customers and the Customer Service Department
• Conduct monthly calls with all house accounts
• Maintain a minimum of 20 face-to-face account meetings per month
• Develop an understanding of clients’ purchasing, logistics, and planning functions
• Maintain an updated geographic directory for all accounts
• Prepare and deliver On-Time Performance and Booking Compliance reports
• Track Long-Term Agreement expiration dates and initiate renewals
• Monitor route consistency and address service lapses
• Manage claim resolutions and escalate persistent issues
• Assist with collections for overdue accounts
• Spend 50% or more of the time making in-person customer visits
• Coordinate with Customer Service, Operations, and Finance for seamless service delivery
• Participate in operational meetings and share client feedback
• Understand profit margins and quoting processes to support competitive pricing
• Work with the sales team on Share of Wallet opportunities
• Maintain 100% retention of assigned house accounts, increase freight volume, position Vortex as the first choice for logistics needs, and maintain account KPIs

Explore Bilingual Account Manager at VORTEX. Review requirements and application details.