Bilingual Account Manager

VORTEX

. Manage overall satisfaction, growth, and retention of assigned accounts .

Posted 10/6/2026full-timeRemote • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, client relationship building, and logistics operations, with a strong focus on B2B relationship expansion and retention. Proficient in analyzing performance metrics and ensuring compliance with international trade regulations.

Highest-signal resume keywords

Account ManagementB2B Relationship ExpansionLogistics OperationsInternational Trade RegulationsBilingual in English and Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LogisticsMaterials PlanningPurchasingFreight ForwardingPerformance ReportingAnalytical SkillsProblem-SolvingMicrosoft Office SuiteCRM SystemsUnderstanding of EDI Systems

Soft Skills

Interpersonal SkillsNetworking SkillsPresentation SkillsOrganizational SkillsSelf-Motivated Work Ethic

Tools & Technologies

SalesforceHubSpot

Industry Keywords

B2B RelationshipsCustomer ServiceAutomotive ExperienceMexican CustomsExpedited Freight ServicesPartial LoadsClient VisitsProfit MarginsOn-Time PerformanceBooking Compliance

About the role

Key responsibilities & impact

Manage overall satisfaction, growth, and retention of assigned accounts
Identify new business opportunities, including expedited services, new lanes, northbound freight, and partial loads
Strengthen client relationships and ensure effective communication between customers and internal teams
Identify competitor activity and service issues and collaborate with senior leadership on corrective actions
Schedule and conduct in-person customer visits at least 3–4 times annually and additional meetings as needed
Cultivate relationships with key decision-makers
Serve as the primary liaison between customers and the Customer Service Department
Conduct monthly calls with all house accounts
Maintain a minimum of 20 face-to-face account meetings per month
Develop an understanding of clients’ purchasing, logistics, and planning functions
Maintain an updated geographic directory for all accounts
Prepare and deliver On-Time Performance and Booking Compliance reports
Track Long-Term Agreement expiration dates and initiate renewals
Monitor route consistency and address service lapses
Manage claim resolutions and escalate persistent issues
Assist with collections for overdue accounts
Spend 50% or more of the time making in-person customer visits
Coordinate with Customer Service, Operations, and Finance for seamless service delivery
Participate in operational meetings and share client feedback
Understand profit margins and quoting processes to support competitive pricing
Work with the sales team on Share of Wallet opportunities
Maintain 100% retention of assigned house accounts, increase freight volume, position Vortex as the first choice for logistics needs, and maintain account KPIs

Requirements

What you’ll need

Bachelor’s degree in Business Administration, International Trade, Logistics, Supply Chain Management, or a related field (or equivalent work experience)
3 to 7 years of experience in materials, materials planning, logistics, or purchasing/procurement
Proven record of accomplishment in maintaining and expanding B2B relationships
Experience with Mexican customs and international trade regulations highly preferred
Automotive experience is a plus
Bilingual in English and Spanish — required
Reliable automobile to visit customers each week
Strong interpersonal, networking, and presentation skills
Ability to make prompt, informed decisions under pressure
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Strong analytical and problem-solving skills
Highly organized with strong attention to detail
Proactive, optimistic, and self-motivated work ethic
Ability to travel as needed for client visits
Experience with CRM systems such as Salesforce or HubSpot
Knowledge of freight forwarding, partial loads, and expedited freight services
Understanding of EDI systems and performance reporting
Understanding of logistics and/or materials planning and purchasing for a manufacturing operation
Must be located in Puebla, Puebla, Mexico
Monday-Friday availability, 8:00 AM-5:00 PM
Willingness to travel approximately 60% to meet with customers
Own vehicle required for customer/client meetings

Benefits

Comp & perks

Clear pathway to advance into Senior Account Manager roles and other management positions
Professional development and career advancement opportunities
Collaborative and supportive work environment
Opportunity to grow with a fast-growing logistics company
Collaboration with leaders across multiple departments and regions
Quarterly bonus plan for maintaining and growing the book of business
Phone allowance
Car allowance
Fully remote work arrangement