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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and the ability to coordinate onboarding processes while effectively communicating with customers. Proficient in utilizing AI tools to enhance efficiency and improve customer experience.
Highest-signal resume keywords
Customer Relationship Management (CRM)AI Tool UtilizationOnboarding CoordinationProject Management ExperienceSaaS Exposure
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Exceptionally OrganizedSelf-StarterQuick Follow-UpEager to Learn
Tools & Technologies
ChatGPTClaudeNotion AI
Industry Keywords
SaaSIdentityFintechHealthcareDeveloper-Facing Products
About the role
Key responsibilities & impact- Help coordinate and track the onboarding process for new IDV and KYA customers
- Monitor account activity and flag early signs of friction, disengagement, or missed milestones
- Assist in building and maintaining customer health trackers and status dashboards
- Ensure timely follow-up on open customer requests, outstanding action items, and post-meeting notes
- Draft customer-facing communications: check-in emails, meeting recaps, onboarding summaries
- Maintain clean, accurate records across the CRM for assigned accounts
- Help develop and iterate on onboarding guides, FAQs, and help documentation
- Support the creation of customer-facing resources that reduce time-to-value
- Identify documentation gaps based on recurring customer questions or patterns
- Act as a connective link between CS, Product, and Engineering when customer issues require routing
- Organize and track open items from cross-functional meetings and customer syncs
- Help maintain a clear voice-of-customer feedback loop to inform product priorities
- Actively apply AI tools to automate routine tasks, draft communications, and surface insights
- Propose and test lightweight automations to improve CS team efficiency
- Stay current on AI tooling and bring ideas for adoption back to the team
Requirements
What you’ll need- Currently enrolled in an undergraduate or graduate program — any major welcome
- No prior CS experience required; we hire for mindset and operating style, not resume
- Exceptionally organized: you build systems for yourself and others, and nothing falls through the cracks
- Self-starter: you take initiative, move quickly, and don't wait to be told
- Quick follow-up is a core part of how you operate — you close the loop before it's asked
- Eager to learn: you ask smart questions, absorb context fast, and apply it immediately
- Actively using AI tools — ChatGPT, Claude, Notion AI, or similar — in your coursework, side projects, or daily life
- Exposure to SaaS, identity, fintech, healthcare, or developer-facing products
- Experience in a coordination, operations, or project management capacity — internship, club leadership, or otherwise
- Familiarity with CRM tools or customer-facing workflows
- Interest in AI infrastructure, trust, security, or agentic systems
Benefits
Comp & perks- Remote working environment
- Self-managed paid time off
- 11+ annual company holidays