Claims Consultant – Leave & Disability

Voya Financial

. Represent the company in depositions and arbitrations .

Posted 9/17/2026full-timeRemote • Minnesota • United StatesMid-LevelSenior💰 $63,470 - $105,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claim management, particularly in STD, FMLA, PPL, and PFL, while effectively analyzing data to drive actionable insights and improve operational processes. Strong communication and interpersonal skills are essential for building relationships and ensuring client satisfaction.

Highest-signal resume keywords

Claim ManagementClient Escalation – Resolution StrategiesData AnalysisMicrosoft Office 365 ProficiencyCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim ManagementData AnalysisLeave Policies and ProceduresService Level Agreements (SLAs)Process Improvement

Soft Skills

Decision MakingCustomer ServiceInterpersonal AbilitiesTime ManagementCollaboration

Tools & Technologies

Microsoft Office 365Outlook

Industry Keywords

Disability ClaimsLeave ClaimsFMLASTDPPLPFL

About the role

Key responsibilities & impact

Represent the company in depositions and arbitrations
Act as a bridge between legal teams and claims operations
Manage complex and non-complex disability and leave claims accurately and promptly
Provide mentorship and guidance to claims staff
Serve as a subject matter expert on leave policies and procedures
Analyze claim data to identify trends and provide actionable insights
Maintain service level agreements (SLAs)
Support continuous improvement initiatives and departmental special projects
Communicate professionally with internal and external stakeholders by phone and email
Build and maintain relationships supporting client satisfaction and operational goals
Proactively develop action plans to improve process gaps

Requirements

What you’ll need

High School diploma or GED
5 years of experience in claim management (STD, FMLA, PPL, PFL)
2 years of experience with Client Escalation – Resolution strategies
Ability to analyze data and provide actionable insights based on client needs
Strong decision making and critical thinking skills
Excellent customer service and interpersonal abilities
Proficiency in Microsoft Office 365, including Outlook
Strong written and oral communication capabilities
Proven critical thinking and problem solving
High attention to detail and accuracy
Ability to prioritize tasks and manage time effectively in a fast-paced environment
Collaborative mindset with the ability to work cross-functionally

Benefits

Comp & perks

Health, dental, vision and life insurance plans
401(k) Savings plan with generous company matching contributions up to 6%
Voya Retirement Plan with employer-paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
20 days paid time off
Nine paid company holidays
Flexible Diversity Celebration Day
40 hours of paid volunteer time per calendar year
Incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives