Voya Financial

Business Analyst

• Support the development and execution of a robust Operational Risk Management strategy, framework and policies
• Partner with the business to remediate identified risks and document progress in Voya’s GRC tool
• Identify, assess, measure, mitigate, monitor and report operational risk
• Manage Key Risk Indicators, scenario analysis, risk committee materials and monthly/quarterly risk reports
• Manage risk events, including post-incident reviews
• Analyze data and present risk findings and recommendations to leadership
• Conduct targeted risk assessments, project engagements and post-release assessments
• Provide risk consulting and advice on new or updated process changes
• Facilitate the annual control attestation survey, analyze results and report findings
• Create risk awareness training materials and facilitate training sessions
• Partner with business and risk assurance functions to improve processes, controls and risk culture
• Validate and endorse business risk profiles and constructively challenge excessive residual risk
• Collaborate on automation opportunities to reduce manual processing
• Provide risk advice and consulting to senior leaders
• Develop and administer reporting tools and procedures, including SharePoint, spreadsheets, Tableau, presentations and GRC tools
• Monitor current trends and external events to identify emerging risks and mitigation strategies

Senior Operational Risk Analyst, Business Risk Management

Account Executive

• Retain clients, maintain sustainable relationships, and understand the solution suite to expand services
• Drive renewals and execute end-to-end expansion sales within the customer base
• Pursue and develop new and expansion opportunities at assigned accounts
• Create account plans reflecting strategic client business objectives
• Identify solution success measures and manage to the account plan
• Upsell to secure product adoption, renegotiate KPIs, and secure incremental budgets
• Collaborate with internal teams, external vendors and key partners to achieve program results and client satisfaction
• Monitor industry and technology trends and educate and advocate for clients
• Serve as a strategic partner and trusted advisor to client teams
• Prioritize client engagement, maximize revenue growth and efficiency, identify opportunities, and implement retention strategies
• Deploy proposal management and optimization strategies across the client portfolio
• Communicate new features and growth opportunities while setting expectations and meeting deadlines
• Lead internal problem-solving discussions to add value, solve challenges, and achieve company goals
• Ensure and continuously monitor client satisfaction

Senior Enterprise Client Executive

Consultant

• Partner with customer payroll vendors to determine outbound deduction file integration requirements
• Partner with customer HCM system providers to determine inbound demographic file integration requirements
• Extract files and ensure successful, accurate, and timely delivery to vendors
• Facilitate discovery sessions, standard integration and functionality overviews, customer trainings, and implementation project meetings
• Gather and analyze customer integration requirements and recommend appropriate integration solutions
• Translate business requirements into technical requirements documentation
• Refine requirements documentation based on customer feedback and internal engineering reviews
• Develop testing plans and oversee component testing and user acceptance testing
• Troubleshoot, triage, and resolve testing issues
• Transition customer data transmission processes to the Benefitfocus Platform
• Obtain customer and engineering sign-off and coordinate transition to production support teams
• Partner with project managers to align integration delivery with implementation timelines and milestones
• Manage 5–10 concurrent implementation and integration projects
• Collaborate with Product Management, Operations, Sales, Engineering, and other cross-functional teams
• Support successful customer outcomes and perform other duties as assigned

HCM Integration Consultant

Business Intelligence Analyst

• Develop and maintain recurring operational, financial, and performance reports
• Compile, validate, and analyze data from multiple sources to identify trends, issues, and opportunities
• Support creation and maintenance of dashboards, scorecards, and visualizations
• Assist business partners in defining reporting requirements and documenting key performance measures
• Prepare routine analyses and summaries communicating clear, actionable findings
• Perform data validation, reconciliation, and quality checks
• Support budgeting, forecasting, planning, and business performance reporting through data gathering and analysis
• Contribute to ad hoc reporting requests, business reviews, and analytical projects
• Track vendor performance metrics and compile vendor-related analytical reporting
• Identify opportunities to streamline reporting through automation and standardization
• Develop knowledge of business operations, performance drivers, and analytics best practices

Associate Business Analytics Specialist

Auditor

• Assist Associate Auditors, Senior Auditors or Audit Managers with planning and execution of audits within or across Lines of Business or Functions
• Conduct audit planning activities and prepare or revise audit programs
• Perform audit procedures and prepare working papers supporting conclusions
• Test key controls using established standards and protocols
• Utilize Computer Assisted Auditing Tools (CAATs) reports to test controls
• Document audit results, analyze results and test conclusions
• Prepare potential audit issues, identify root causes and recommend improvements to internal controls or operational efficiency
• Communicate audit test results and recommendations to Line of Business management
• Perform special projects and assignments directed by Audit Management
• May supervise Associate Auditors on specific projects or audits
• Communicate audit concerns to supervisors and assist with resolution of high-risk issues
• Develop technical and audit skills and participate in performance management
• Build relationships throughout Internal Audit and within the Line of Business
• Assist Internal Audit Management with recruiting efforts
• Identify pragmatic improvement opportunities and help lead changes

Internal Auditor

Program Manager

• Serve as the primary point of accountability for planning and delivering large, complex projects or medium-to-large programs supporting business unit and enterprise priorities
• Lead initiatives spanning multiple business and technology areas, involving significant organizational change and budgets typically of $8M-$15M, with programs up to $15M
• Own end-to-end planning, execution, implementation readiness, and reporting across projects and programs
• Translate business problems and expected benefits into program objectives, measurable outcomes, delivery plans, and decision points
• Deliver outcomes on time, within scope and budget, and to established quality standards while balancing stakeholder expectations and risk
• Maintain an integrated view of milestones, dependencies, resources, risks, issues, assumptions, and impacts across projects, programs, and portfolios
• Identify critical risks and dependencies, drive mitigation plans, and escalate decisions before delivery, budget, readiness, or acceptance is jeopardized
• Remove barriers, resolve competing priorities, and enable cross-functional teams through execution challenges
• Partner with Finance to manage forecasts, understand cost drivers, explain financial performance, and provide actionable leadership insight
• Build relationships with sponsors and senior leaders; communicate recommendations, trade-offs, and decisions
• Influence business strategy by connecting delivery choices to customer value, enterprise priorities, and expected benefits
• Lead organizational readiness and change efforts to support stakeholder adoption
• Manage vendor relationships and third-party commitments when required
• Capture lessons learned and identify opportunities to simplify delivery, reduce cost, and improve efficiency
• Coach and mentor project management community members and model Voya delivery methodologies, standards, and tools

Senior Program Manager

Full-stack Engineer

• Serve as the technical lead and primary technical subject matter expert for assigned client accounts
• Understand client needs, objectives, and business challenges
• Drive innovation and develop sustainable solutions for complex client requirements
• Oversee day-to-day service delivery operations in accordance with contractual commitments, SLAs, and OLAs
• Monitor response times, resolution times, and service quality metrics
• Coordinate with cross-functional internal teams and external vendor partners
• Identify, escalate, and resolve service delivery issues and risks
• Implement and maintain service delivery best practices, processes, and standards
• Lead continuous improvement initiatives
• Provide guidance, training, and support to team members

Technical Lead

Operations

• Enforce and communicate business requirements for health plan partners within their eExchange solutions
• Demonstrate knowledge of healthcare enrollment processes and electronic transmission of enrollment data between trading partners
• Facilitate project meetings supporting customer implementations, renewals, and ongoing operational initiatives
• Assess client business needs and proactively recommend effective solutions
• Partner directly with customers to troubleshoot, research, and resolve operational and technical issues
• Lead and participate in client calls to establish, validate, and maintain successful enrollment file exchanges
• Manage multiple priorities and projects simultaneously across various systems and applications
• Collaborate with operations teams, HR contacts, engineering teams, brokers, health plans, and executive stakeholders
• Deliver a high level of service aligned with Benefitfocus’s white-glove client experience
• Perform additional duties and responsibilities as assigned

Operations Consultant

QA Automation Engineer

• Architect and personally build Terraform and Ansible/AAP pipelines across Azure, AWS, and OCI
• Replace live branch-sync and direct-apply patterns with version-pinned, gated promotion
• Design and implement GitOps delivery via ArgoCD/OpenShift GitOps
• Define reference architectures, module/role standards, and reusable shared-module conventions
• Lead remediation of Terraform uplift and Ansible greenfield rebuild
• Build and mature security tooling for static analysis, policy-as-code, linting, cloud-config scanning, CVE scanning, software composition analysis, and secret scanning
• Establish SIEM and audit-trail coverage for Git activity, plan/apply and job-execution events, and secrets access
• Own the formal exception process for tooling deviations
• Generate SBOMs and publish signed artifacts for production builds
• Run forensic, evidence-based audits of live infrastructure-as-code estates
• Identify and close shadow-repository and personal-namespace automation risks
• Partner with Change Management, Release Management, and the Change Advisory Board on change records, approvals, and lockdown windows
• Own automation supporting production workloads, including VM lifecycle, disaster-recovery failover, and capacity management
• Move control-plane configuration to config-as-code
• Build, lead, and grow a team of cloud and platform engineers
• Hire, manage performance, and support career development
• Serve as escalation point and technical authority for cloud automation architecture
• Mentor engineers on secure pipeline design and infrastructure-as-code practices
• Represent cloud automation engineering in architecture, security, and compliance forums
• Translate technical risk and roadmap into actionable information for senior stakeholders

Manager, Cloud Automation Engineering

Manager

• Serve as the primary operational point of contact for assigned employer groups, brokers, consultants, and strategic partners
• Build and maintain strong client relationships through proactive communication, issue resolution, and service delivery oversight
• Collaborate with enterprise client engagement teams to ensure alignment on client needs and expectations
• Coordinate resolution of service incidents, escalations, and operational issues impacting participant or employer experiences
• Monitor operational performance and ensure timely completion of client requests
• Partner with Operations, Claims, Eligibility, Premium Administration, Finance, Compliance, Technology, and Vendor Management teams to resolve complex inquiries
• Facilitate implementation of plan changes, product enhancements, and regulatory requirements
• Represent the voice of the client during operational discussions and process improvement initiatives
• Identify opportunities to improve service delivery, automation, reporting capabilities, and client experience
• Partner with operational leaders to streamline processes and eliminate recurring pain points
• Contribute to development and enhancement of client-facing tools, reporting, and service models
• Support strategic initiatives designed to improve scalability, quality, and operational efficiency
• Participate in client meetings and renewal discussions as needed
• Support onboarding and mentoring of new team members
• Contribute to standard operating procedures, training materials, and knowledge documentation
• Perform other duties as assigned

Plan Manager – Health Account Solutions

Vice President

• Support investment advisory activities across insurance company general accounts, private funds, collective investment trusts, separately managed accounts, commingled funds, and pension and retirement-related investment products
• Support strategic investment transactions, including structured investments, direct investments, and co-investments, from due diligence through closing
• Advise portfolio management teams on legal and regulatory considerations for insurance company balance sheet investing
• Draft, review, and negotiate investment management agreements, confidentiality agreements, and client/investor-related transaction documents
• Coordinate with and manage outside counsel on transactional and regulatory matters
• Support regulatory and compliance matters involving the Advisers Act, FINRA regulations, ERISA, and asset management-related regulatory frameworks
• Partner with Compliance and Risk Management teams to assess and mitigate legal and regulatory risks
• Assist with regulatory examinations, inquiries, and responses
• Collaborate with Legal, Compliance, and business colleagues on cross-functional initiatives and special projects

Vice President II – Counsel, Institutional Asset Management

Solutions Engineer

• Serve as a strategic partner to Claims Operations, Product, Technology, Compliance, Training, and Operational Readiness teams
• Draft, maintain, and govern operational process documentation
• Oversee standard claim communications
• Participate in system testing and release readiness activities
• Manage compliance notifications and business process improvements
• Create and update SOPs, job aids, process maps, workflows, operational guides, and training materials
• Create and distribute huddle notifications, release summaries, and training guides
• Partner with Product, Implementation, IT, business, compliance, legal, and technology teams on claimant-facing communications
• Participate in claim system testing, release, and implementation activities impacting Leave and Disability operations
• Review business system requirements and assess and communicate operational impacts of system changes
• Evaluate processes and identify opportunities for simplification, standardization, and automation
• Support long-term operational governance frameworks and best practices
• Lead cross-functional initiatives and drive release readiness efforts when needed

Business Solutions Consultant – Leave & Disability

• Represent the company in depositions and arbitrations
• Act as a bridge between legal teams and claims operations
• Manage complex and non-complex disability and leave claims accurately and promptly
• Provide mentorship and guidance to claims staff
• Serve as a subject matter expert on leave policies and procedures
• Analyze claim data to identify trends and provide actionable insights
• Maintain service level agreements (SLAs)
• Support continuous improvement initiatives and departmental special projects
• Communicate professionally with internal and external stakeholders by phone and email
• Build and maintain relationships supporting client satisfaction and operational goals
• Proactively develop action plans to improve process gaps

Claims Consultant – Leave & Disability

Implementation Specialist

• Work with customer payroll vendors to determine outbound deduction file or API integration requirements
• Partner with customer HCM system teams to identify inbound demographic file or API integration requirements
• Extract files and ensure successful, accurate, and timely delivery to vendors
• Facilitate discovery sessions, integration overviews, training sessions, and implementation project meetings
• Gather and analyze customer integration requirements and recommend appropriate integration solutions
• Translate customer requirements into requirements documentation for internal engineering review and development
• Refine requirements documentation based on customer feedback and engineering recommendations
• Develop and execute testing plans to validate data integrations
• Oversee and support component testing and user acceptance testing
• Triage, troubleshoot, and resolve issues during testing and implementation
• Ensure transitions from customer legacy file transmission processes and data to the Benefitfocus platform
• Obtain customer and internal engineering sign-off and coordinate transitions to production support teams
• Partner with project managers to align integration deliveries with implementation milestones
• Manage 10 to 15 concurrent implementation and integration projects
• Collaborate with Product Management, Operations, Sales, and other cross-functional partners
• Provide training, mentorship, and support to junior associates
• Support team initiatives and perform other duties as assigned

Senior Implementation Consultant

Data Specialist

• Provide data service support for the Health Account Solutions suite of products, including eligibility, plan contributions, premium information, and COBRA administration data files
• Manage file development, testing and mapping to internal applications
• Analyze incoming data accuracy
• Manage daily file imports and communicate and follow through on resolution of errors and discrepancies
• Participate in calls with internal and external parties as the file subject matter expert
• Maintain applicable inventory management tracking and sign offs
• Independently manage assigned workload
• Engage in working groups and continuous improvement opportunities
• Participate in process documentation and knowledge sharing
• May assist with training or mentoring new team members
• Perform other duties as assigned