Claims Leave & Disability Manager

Voya Financial

. Oversee the administration and management of disability and leave claims .

Posted 10/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $79,620 - $132,720 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in disability claims management, ensuring compliance with FMLA, ADA, HIPAA, and ERISA regulations while leading a team to deliver exceptional customer service and drive process improvements.

Highest-signal resume keywords

Disability Claims ManagementFMLA ComplianceTeam LeadershipAnalytical Problem-SolvingCDMP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Policy DevelopmentClaims Management KPIsRegulatory ComplianceProcess ImprovementClaims Evaluation

Soft Skills

Strong CommunicationInterpersonal SkillsInfluencing Decision Makers

Certifications & Qualifications

CDMPCCP

Industry Keywords

Disability ManagementLeave Related LawsADAHIPAAERISA

About the role

Key responsibilities & impact

Oversee the administration and management of disability and leave claims
Ensure compliance with federal and state regulations including FMLA, ADA, HIPAA, and ERISA
Lead and manage a team of claims professionals
Provide guidance, support, and development planning
Evaluate complex claims and situations and make informed decisions
Deliver exemplary customer service to claimants
Develop, implement, and adopt claims policies and procedures
Collaborate with global partners and internal stakeholders including HR, legal, and operational teams
Monitor and report on claims-management KPIs
Facilitate audits and reviews of claims processes
Identify technology and process improvements
Manage demand and capacity for optimal resource allocation
Stay current with industry trends and regulatory changes
Perform other duties and projects as assigned

Requirements

What you’ll need

High School Diploma
3-5 years supervisory experience
Minimum of 5 years’ experience in disability claims management
Exceptional knowledge of leave related laws/regulations, FMLA, ADA, PFML, Paid Sick Leave, PWFA, and pregnancy related leaves
Strong background in disability management and industry best practices
Excellent analytical and problem-solving abilities
Ability to influence key decision makers to drive process improvements and change management
Strong communication and interpersonal skills
Professional certifications such as CDMP, CCP, or similar are highly desirable

Benefits

Comp & perks

Health, dental, vision and life insurance plans
401(k) Savings plan with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
20 days paid time off
Nine paid company holidays
Flexible Diversity Celebration Day
40 hours of paid volunteer time per calendar year