Claims Metrics & Reporting Product Delivery Manager

Voya Financial

. Shape the strategic roadmap for Employee Benefits technology capabilities and business solutions .

Posted 10/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $140,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in shaping strategic roadmaps for Employee Benefits technology, translating business needs into actionable metrics and reporting, and leading operational readiness and change adoption initiatives. Proficient in managing product delivery within Agile environments and collaborating with cross-functional teams to enhance customer and operational experiences.

Highest-signal resume keywords

FINEOS ExperienceProduct ManagementAgile DeliveryReporting and Metrics CapabilitiesOperational Readiness Planning

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product DeliveryBusiness AnalysisDigital Product LeadershipSDLCRelease ManagementTesting MethodologiesChange AdoptionStakeholder CommunicationsOperational ReportsMetrics Translation

Soft Skills

LeadershipCommunicationCollaborationProblem-SolvingDecision Support

Tools & Technologies

Power BITableauCognosBusiness ObjectsDigital Portal Capabilities

Industry Keywords

Employee BenefitsDisabilityAbsence ManagementLeave ManagementLife InsuranceSupplemental HealthDigital TransformationModernizationUser EnablementHypercare

Tech Stack

Tools & technologies

CognosSDLCTableau

About the role

Key responsibilities & impact

Shape the strategic roadmap for Employee Benefits technology capabilities and business solutions
Partner with senior business leaders to improve customer, employer, and operational experiences
Establish business outcomes, success measures, KPIs, and adoption targets
Act as business product owner for metrics and reporting, defining strategy, roadmap, and prioritized backlog
Translate business needs into requirements and acceptance criteria for operational and external-facing reports, dashboards, and metrics
Connect metrics and reporting insights to actionable operational outcomes with Underwriting, Pricing, and Actuarial teams
Lead prioritization of enhancements, defects, and new capabilities
Provide business direction for technology delivery plans, regulatory requirements, customer experience, and operational impacts
Lead operational readiness planning, including process changes, training, communications, support impacts, and adoption risks
Partner with IT Product Owners, Business Analysts, Architects, development teams, and operations stakeholders
Represent the business in sprint planning, release planning, prioritization, and backlog management
Resolve business-related obstacles and provide decision support
Develop internal and external communication plans for releases
Monitor delivery progress, readiness, risks, dependencies, and mitigation plans
Oversee business testing strategies and UAT scenarios
Lead UAT planning, execution oversight, defect management, and final business sign-off
Support release readiness reviews, implementation decisions, and production deployments
Monitor post-production outcomes and coordinate issue resolution and stabilization
Drive post-implementation adoption, hypercare, user enablement, issue triage, and feedback collection
Advise operational leaders, product stakeholders, and technology partners
Present roadmap priorities, delivery updates, risks, decisions, and outcomes to leadership

Requirements

What you’ll need

Bachelor's degree required
5+ years of product delivery, product management, business analysis, or digital product leadership experience
Hands-on FINEOS experience required
Experience with digital portal capabilities, customer-facing applications, self-service platforms, reporting capabilities, or analytics solutions
Demonstrated experience building reporting and metrics capabilities spanning operational, leadership, and external-facing reports and dashboards
Proven ability to translate business requirements into a full suite of operational reports, including external-facing reports
Demonstrated ability to translate metrics into operational outcomes and partner with Underwriting, Pricing, and Actuarial teams
Experience operating in Agile and Scrum delivery environments
Strong understanding of SDLC, release management, and testing methodologies
Experience leading operational readiness, change adoption, training coordination, stakeholder communications, hypercare, and post-launch stabilization
Experience within Employee Benefits, Disability, Absence, Leave Management, Life, and/or Supplemental Health
Knowledge of reporting platforms such as Power BI, Tableau, Cognos, Business Objects, or similar tools
Experience supporting digital transformation, modernization, and business capability improvement initiatives
Knowledge of accessibility, usability, and digital experience best practices

Benefits

Comp & perks

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
Paid volunteer time — 40 hours per calendar year
Incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives