Claims Specialist – Leave & Disability

Voya Financial

. Guide claimants through their leave experience with empathy and clarity .

Posted 11/5/2026full-timeUnited StatesJunior💰 $40,340 - $67,240 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering Short Term Disability and Family Medical Leave claims, ensuring compliance with policies while providing empathetic support to claimants. Strong communication and decision-making skills are essential for effective claim management and stakeholder collaboration.

Highest-signal resume keywords

Short Term Disability Claims ManagementFamily Medical Leave AdministrationMedical/Vocational ManagementMicrosoft Office 365 ProficiencyCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AnalysisEligibility DeterminationMedical Documentation EvaluationClaim Management StrategiesDocumentation Skills

Soft Skills

EmpathyCritical ThinkingInterpersonal AbilitiesAttention to DetailTime Management

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Leave PoliciesService Level AgreementsClaim AdjudicationStakeholder RelationshipsCross-Functional Collaboration

About the role

Key responsibilities & impact

Guide claimants through their leave experience with empathy and clarity
Administer Short Term Disability claims according to policy and plan provisions
Administer Family Medical Leave (FMLA) and other leaves, including state, military, and company-specific leaves
Analyze FMLA, company leave policies and short-term disability benefits to determine eligibility
Manage the end-to-end claim experience for the life of the claim
Evaluate medical documentation to ensure eligibility for benefits
Utilize clinical and vocational resources to assist with claim management strategies
Build and maintain relationships with internal and external stakeholders
Manage assigned work queues within defined service level agreements (SLAs)
Document clearly and concisely to support claim decisions and ongoing case management
Communicate professionally by phone and in written correspondence
Explain claim decisions and entitled benefits with empathy
Communicate with medical providers to obtain necessary documentation for claim adjudication

Requirements

What you’ll need

High School Diploma or GED
1-2 years of experience in STD, FMLA or unpaid leave claims management
Strong decision-making and critical thinking skills
Medical/vocational management
Excellent customer service and interpersonal abilities
Proficiency in Microsoft Office 365, including Outlook
Exceptional written and verbal communication skills
High attention to detail and accuracy
Ability to prioritize tasks and manage time effectively in a fast-paced environment
Collaborative mindset with the ability to work cross-functionally

Benefits

Comp & perks

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
Paid volunteer time — 40 hours per calendar year
Incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives, based on the role and achievement of annual performance objectives